Noble Systems, a global leader in omnichannel contact centre technology solutions, announced that it has completed the acquisition of FidoTrack, one of the leading providers of Cloud Gamification software and services for call centres. Continue reading Noble Systems Acquires FidoTrack
Daily Archives: March 12, 2018
8×8 Announces Launch of X Series Platform to Transform Enterprise Communications
8×8, a leading provider of global cloud communications and customer engagement solutions, announced the launch of X Series, a new platform that combines robust call, collaboration, conferencing and contact centre solutions to help businesses win in the new battlefield where customer experience is everything. Continue reading 8×8 Announces Launch of X Series Platform to Transform Enterprise Communications
Avaya Completes Acquisition of Spoken Communications
Avaya announced that it has closed its acquisition of Spoken Communications (“Spoken”), a leading innovator in Contact Centre as a Service (CCaaS) solutions and customer experience management applications built on conversational artificial intelligence. Continue reading Avaya Completes Acquisition of Spoken Communications
Genesys Unveils New Customer Experience Marketplace to Drive Unparalleled Business Performance
At the Enterprise Connect conference opening, Genesys® will debut a unified AppFoundry marketplace that incorporates integrations for the entire Genesys portfolio, including the PureEngage, PureConnect and PureCloud platforms. The Genesys AppFoundry now makes it simple for businesses to quickly receive value from the industry’s highest calibre of cloud and on-premises customer experience solutions available in one comprehensive marketplace. Continue reading Genesys Unveils New Customer Experience Marketplace to Drive Unparalleled Business Performance
Avaya Unveils New Mobile Cloud Service for Contact Centres
Avaya announced a unique service that will enable contact centres to accelerate digital transformation, reduce toll-free carrier costs, increase the accuracy of contextual information, and enhance the customer experience for the ever-growing number of mobile callers. Continue reading Avaya Unveils New Mobile Cloud Service for Contact Centres
BroadSoft Announces New BroadSoft UC-One SaaS Solution
BroadSoft, now a part of Cisco, has made it quicker and easier than ever for BroadWorks® service providers to provide businesses access to popular BroadSoft cloud unified communications capabilities by launching UC-One SaaS in North America and EMEA. Continue reading BroadSoft Announces New BroadSoft UC-One SaaS Solution
Vonage Debuts Skills-Based Routing and Real-time Sentiment Analysis Technology to Enable Advanced Contact Centre Capabilities
Vonage introduced skills-based communications routing and real-time sentiment analysis – intelligent communications technologies that enable businesses to create their own routing plans and analytical view of agent and customer interactions for the contact centre via building blocks. Continue reading Vonage Debuts Skills-Based Routing and Real-time Sentiment Analysis Technology to Enable Advanced Contact Centre Capabilities
Talkdesk Launches the Enterprise Contact Center Platform
In response to rising demand from an enterprise-class customer base, Talkdesk announced the Enterprise Contact Center Platform, a cloud-native solution for contact centres with over 500 seats. Continue reading Talkdesk Launches the Enterprise Contact Center Platform
NICE Named a 2018 Stevie Award Winner for Innovation in Robotic Process Automation
NICE announced that it received the award for Innovation in Customer Service at the 12th annual Stevie® Awards for Sales & Customer Service. The award recognizes NICE Robotic Automation for breaking new ground with a unique integration of process automation and artificial intelligence technologies. Continue reading NICE Named a 2018 Stevie Award Winner for Innovation in Robotic Process Automation
Analyst Firm Estimates Twilio as a Leading Cloud Contact Centre Provider
Twilio, the leading cloud communications platform company, was estimated as the 2nd largest cloud-based contact centre infrastructure vendor based on number of customers, and the 3rd largest based on seats in DMG’s 2017 – 2018 Cloud-Based Contact Center Infrastructure Market Report. This report features 12 leading and contending cloud-based contact centre infrastructure vendors. Continue reading Analyst Firm Estimates Twilio as a Leading Cloud Contact Centre Provider
8×8 Enters Into Partnership With Itancia to Bring Cloud Communications to France
8×8 announced a strategic partnership between its UK subsidiary and Itancia SARL, a pan-European specialist in the distribution of communication solutions to meet increasing customer demand in Europe. Continue reading 8×8 Enters Into Partnership With Itancia to Bring Cloud Communications to France
New cloud-native Nokia Enterprise Session Border Controller delivers unparalleled security and flexibility for enterprise communications
Nokia launched a new cloud-native Enterprise Session Border Controller (eSBC) that brings secure, ultra-high-quality IP voice and video services to enterprise customers. Continue reading New cloud-native Nokia Enterprise Session Border Controller delivers unparalleled security and flexibility for enterprise communications
Monet Software Announces Workforce Management for Salesforce – A Cloud Scheduling and Forecasting Solution for Help Desks
Monet Software is proud to announce the release of our Workforce Management (WFM) solution for Salesforce that empowers businesses to connect with customers, partners and employees in new ways. Continue reading Monet Software Announces Workforce Management for Salesforce – A Cloud Scheduling and Forecasting Solution for Help Desks