Servicing Solutions Chooses Noble Contact Centre Technology for Market Leadership and Product Advancements

Noble Systems, a global leader in omnichannel contact centre technologies, announced that Servicing Solutions, a world-class loan servicing organisation specialising in primary and back up servicing and consulting, has selected the Noble Enterprise Contact Centre Solution to enhance the company’s customer service operations with advanced inbound/outbound communications, data and speech analytics, and compliance technologies. Continue reading Servicing Solutions Chooses Noble Contact Centre Technology for Market Leadership and Product Advancements

8×8 Announces General Availability of X Series

8×8 announced general availability of 8×8 X Series, the next generation system of intelligent enterprise engagement for all customer and employee interactions. Now available in the U.S. and U.K., X Series helps companies radically transform enterprise communications with one cloud solution for voice, video conferencing, contact centre, team messaging and collaboration across mobile and desktop devices. Continue reading 8×8 Announces General Availability of X Series

Dialpad Raises $50M in Series D Funding to Reinvent the Phone Call

Dialpad, the pure-cloud business communications provider announced it has raised $50 million in Series D funding. ICONIQ Capital led the round, with participation from existing investors Andreessen Horowitz, Amasia, Scale Venture Partners, Section 32 and Work-Bench, bringing Dialpad’s total funding to $120 million. Continue reading Dialpad Raises $50M in Series D Funding to Reinvent the Phone Call

Gig Economy on the Rise: Customer Service Agents Show Strong Interest Working as On-Demand Agents

The Gig Economy is becoming increasingly popular and customer service agents are looking to get in. According to Aspect Software’s 2nd annual 2018 Agent Experience Index, customer service agents might be the next wave of workers who want the option of an ‘on-demand’ job. Continue reading Gig Economy on the Rise: Customer Service Agents Show Strong Interest Working as On-Demand Agents