Teleperformance have been awarded a three-year contract to provide Customer Service and Sales Through Service support for E.ON.
From December 2018, Teleperformance teams will handle selected voice and non-voice contacts, including webchat and email from customers wishing to join EON, change tariffs, discuss their accounts, move home and renew their agreements.
Agent teams across multiple Teleperformance contact centres, will assist customers with their requirements, whilst also identifying where other products and services that may be relevant, such as the installation of SMART meters.
Chris Lovatt, Managing Director Residential at E.ON commented: “At E.ON, we pride ourselves on delivering customer service that is responsive, friendly and helpful. We know that Teleperformance is a people company, making it the perfect partner.”
Matt Sims, CEO of Teleperformance UK & South Africa, said: “This significant contract win in the UK utility sector is an excellent platform from which we can further grow our relationship with E.ON. It is testament to our track record of delivering the highest standards of service to our clients’ customers.”
ABOUT TELEPERFORMANCE GROUP
Teleperformance (TEP – ISIN: FR0000051807 – Reuters: ROCH.PA – Bloomberg: TEP FP), the global leader in outsourced omnichannel customer experience management, serves as a strategic partner to the world’s largest companies in a wide variety of industries.
Its customer care, technical support, customer acquisition, consulting & analytics, digital integrated business service solutions and other high-value specialized services ensure consistently positive customer interactions that are reliable, flexible and intelligent. The company has established the highest security and quality standards in the industry and uses proprietary deep learning technology to optimize flexibility on a global scale.
The Group’s 300,000 employees, spread across nearly 80 countries, support billions of connections annually in 265 languages and enhance the customer experience with every interaction. In 2017, Teleperformance reported consolidated revenue of €4,180 million (US$4,720 million, based on €1 = $1.13).
For further information, please visit the Teleperformance website at teleperformance.com.