NICE announced NICE Back Office Proficiency Essentials, a leading-edge solution that uniquely combines performance measurements with driving employee engagement. The new solution is validated by a proof of concept (POC) conducted with 35 companies across industries that found a gap of more than 1.5 hours between perceived and actual productivity amongst back office employees. Continue reading NICE Announces New Generation of Employee Engagement with Back Office Proficiency Essentials
Daily Archives: January 22, 2019
Avaya and Verint Extend Workforce Engagement Management for Cloud
Avaya and Verint announced an expansion of their partnership to introduce cloud deployments for Avaya Workforce Engagement Management, improving customer experience through operational intelligence in the contact centre. Avaya‘s suite of workforce engagement capabilities can be deployed in any manner from on-premises to cloud services supporting public, private or hybrid deployment models. Continue reading Avaya and Verint Extend Workforce Engagement Management for Cloud
Avaya Adds Slack to its Open Ecosystem
Avaya, a global leader in solutions to enhance and simplify communications and collaboration, today announced an integrated Slack app for Avaya communication platforms, a key extension of its cloud-native application ecosystem delivering a more consumerized and user-driven approach. Continue reading Avaya Adds Slack to its Open Ecosystem
Synchronoss Teams with Rackspace to Resell Digital Experience Platform (DXP) to Portfolio of Leading International Customers
Synchronoss, a global leader and innovator of cloud, messaging, digital and IoT products announced that Rackspace®, a leading provider of IT as a service, will re-sell its Synchronoss Digital Experience Platform (DXP) to the Rackspace global customer portfolio. Via this collaboration, Synchronoss and Rackspace will help businesses through their digital transformation journey by enabling seamless, frictionless interaction across all customer touchpoints, including online or app, physical retail and call centre. Continue reading Synchronoss Teams with Rackspace to Resell Digital Experience Platform (DXP) to Portfolio of Leading International Customers
CX disconnect in an ‘experience economy’ is putting businesses at risk
Dimension Data revealed the findings of its annual CX Benchmarking Report. It urges organisations to address a “customer experience disconnect” that could lose them business or even jeopardise their chances of survival in competitive markets where consumer loyalty can no longer be taken for granted. Continue reading CX disconnect in an ‘experience economy’ is putting businesses at risk