8×8 Announces New Capabilities for X Series Cloud Communications and Contact Centre Solution

8×8, a leading cloud provider of voice, video, collaboration and contact centre solutions for over one million users worldwide introduced a series of new capabilities to 8×8 X Series, 8×8’s award-winning, one cloud-based technology platform for business communications and contact centre. Continue reading 8×8 Announces New Capabilities for X Series Cloud Communications and Contact Centre Solution

TTEC Establishes Customer Experience Operations in Greece

TTEC, a leading global customer experience technology and services company focused on the design, implementation and delivery of transformative solutions for many of the world’s most iconic and disruptive brands announced that it has established operations in Athens, Greece, as part of the company’s growth activities in the European region. The company will hire up to 250 customer experience associates in Athens over the coming months. Continue reading TTEC Establishes Customer Experience Operations in Greece

Nuance Reveals Project Pathfinder: Machine Learning that Increases the Conversational Intelligence of Virtual Assistants

Nuance has revealed Project Pathfinder, a breakthrough technology that uses machine learning and Nuance AI innovation to increase the conversational intelligence of virtual assistants (VAs) and chatbots. Project Pathfinder reads existing chat logs and transcripts of conversations between agents and customers within contact centres, and automatically builds highly effective dialog models used to create and support two-way conversations between virtual assistants and consumers. Continue reading Nuance Reveals Project Pathfinder: Machine Learning that Increases the Conversational Intelligence of Virtual Assistants

UK a Nation of Anti-Social Shoppers with Only 38% of Consumers Wanting Human Interaction When Shopping

Research by YouGov and Pegasystems has found that Brits have become antisocial shoppers with only 38% of consumers always favouring interaction with a human customer service representative rather than an automated service (such as artificial intelligence, chatbot etc.) when shopping. Continue reading UK a Nation of Anti-Social Shoppers with Only 38% of Consumers Wanting Human Interaction When Shopping

GetJenny raises €2M to enhance the effectiveness of customer support teams with “human-directed” AI chatbots

GetJenny, a human-directed AI platform which allows companies to automate conversations and tasks with chatbots without programming, has raised €2M in seed funding to continue its expansion across the Nordics and the MENA region. Continue reading GetJenny raises €2M to enhance the effectiveness of customer support teams with “human-directed” AI chatbots

Bright Pattern Announces Partnership with Paxyl Solutions to Provide Leading-Edge Contact Centre Technologies

Bright Pattern, the leading provider of enterprise contact centre software announces its partnership with Paxyl Solutions, a specialist in omnichannel contact centre solutions and unified technologies with the mission to help companies improve the customer experience by effectively implementing industry-leading technologies. Continue reading Bright Pattern Announces Partnership with Paxyl Solutions to Provide Leading-Edge Contact Centre Technologies