PRESS RELEASE: Zang, an Avaya company, announced it has embedded Zang Workflow into its robust communication platform-as-a-service Zang Cloud, becoming the first in the industry to integrate an easy-to-use, drag-and-drop development tool into an all-in-one cloud communications platform. Continue reading Zang Cloud Introduces Zang Workflow — the Easiest Way for Businesses to Build Communication Apps
Monthly Archives: April 2017
Windstream to acquire Broadview Networks
Windstream announced that it has signed a definitive agreement to acquire Broadview Networks Holdings, Inc., in an all-cash transaction valued at $227.5 million. Broadview, headquartered in Rye Brook, N.Y., is a leading provider of cloud-based unified communications solutions to small and medium-sized businesses. The company offers a broad suite of cloud-based services under the OfficeSuite UC™ brand. Continue reading Windstream to acquire Broadview Networks
Five9 Virtual Contact Center Streamlines Resolution of Inbound Calls, Decreases Abandon Rate From 7% to Under 1%
PRESS RELEASE: Five9 announced that a nationally recognized financial services company has decreased abandonment rates from 7% to under 1% leveraging its Five9 Virtual Contact Center (VCC) to better automate and route inbound calls for an enhanced customer experience. Continue reading Five9 Virtual Contact Center Streamlines Resolution of Inbound Calls, Decreases Abandon Rate From 7% to Under 1%
Independent Research Firm Cites InMoment as a Leader in Customer Feedback Management Platforms, Q2 2017
InMoment, a pioneer in customer experience (CX) intelligence technology, was among the select companies that Forrester invited to participate in its April 10, 2017 evaluation, “The Forrester Wave™: Customer Feedback Management Platforms, Q2 2017.” In this evaluation, InMoment was cited as a Leader. Continue reading Independent Research Firm Cites InMoment as a Leader in Customer Feedback Management Platforms, Q2 2017
The rise of the multi-skilled agent
Thomas Rødseth at Puzzel (formerly Intelecom), advocates taking a cloud-based approach to empowering next generation contact centre agents… Continue reading The rise of the multi-skilled agent
Renault expands customer service partnership with Arvato
PRESS RELEASE: Business process outsourcing provider Arvato has expanded its award-winning partnership with Renault UK, securing a new three-year contract to deliver the manufacturer’s back-office customer service in the UK and Ireland. Continue reading Renault expands customer service partnership with Arvato