Coveo positioned Furthest for Execution and Vision in Leaders Quadrant of Gartner Magic Quadrant for Insight Engines

PRESS RELEASE: Gartner, a research and advisory firm, released its much anticipated Magic Quadrant for Insight Engines earlier this week. The report evaluates 13 providers of Insight Engines, each assessed based upon both their completeness of vision and ability to execute. Coveo, a provider of AI-powered search and recommendations solutions, has been positioned as the highest for execution and furthest for innovation leader in the leaders quadrant. Continue reading Coveo positioned Furthest for Execution and Vision in Leaders Quadrant of Gartner Magic Quadrant for Insight Engines

Essar announces sale of Aegis to Capital Square Partners

PRESS RELEASE: AGC Holdings Limited (AGC) Mauritius, a wholly owned portfolio company of Essar Global Limited (Essar Global), has entered into a definitive agreement with Capital Square Partners (CSP) to sell 100% of its stake for an undisclosed amount in ESM Holdings Limited, Mauritius, which is the holding company of Aegis, a major global outsourcing company. Net proceeds of this sale will be used to retire Essar’s debt. Continue reading Essar announces sale of Aegis to Capital Square Partners

TeleTech Welcomes Kyle Priest as New Chief Strategy and Marketing Officer

PRESS RELEASE: TeleTech welcomes Kyle Priest as the Company’s new Chief Strategy and Marketing Officer. In this senior leadership role, Mr. Priest will be responsible for strategy, offer management, demand generation, sales enablement and corporate marketing. He will be part of the Company’s Executive Committee. Continue reading TeleTech Welcomes Kyle Priest as New Chief Strategy and Marketing Officer

UK leads Europe in IoT-Enabled Customer Experience Readiness

PRESS RELEASE: Genesys®, the global leader in omnichannel customer experience and contact centre solutions, has released the “Redesigning the Customer Experience Around the Internet of Things” report. The study, commissioned by Genesys in partnership with Frost & Sullivan, reveals that the UK outranks Germany, France, Spain and Italy in its IoT-enabled customer experience maturity. Continue reading UK leads Europe in IoT-Enabled Customer Experience Readiness

DXC Technology Launches to Lead Digital Transformations

PRESS RELEASE: DXC Technology, a new organization created by the merger of CSC with the Enterprise Services business of Hewlett Packard Enterprise (HPE), publicly debuted today as the world’s leading independent, end-to-end IT services company. The new company today began trading on the New York Stock Exchange under the trading symbol “DXC.” Continue reading DXC Technology Launches to Lead Digital Transformations

Increase in cloud adoption providing improved customer experience, flexibility and cost savings

PRESS RELEASE: Organisations are striving to offer a customer experience that has the flexibility to respond quickly to changing customer demands while controlling costs and remaining competitive. As cloud adoption rates continue to grow, Aspect Software believes continued cloud adoption in contact centre environments is critical, as businesses cannot afford to be left behind in the face of increased customer expectations for seamless and frictionless engagement with brands. Continue reading Increase in cloud adoption providing improved customer experience, flexibility and cost savings

Visualize, Drive and Optimize Customer Experiences with Teradata’s Customer Journey Solution

PRESS RELEASE: Teradata announced several enhancements to the Teradata Customer Journey solution that will give marketers easier access to analytics, dynamic visualizations, machine learning and predictive simulations. Most companies struggle to understand their customers’ journeys, much less actively manage them. Continue reading Visualize, Drive and Optimize Customer Experiences with Teradata’s Customer Journey Solution