PRESS RELEASE: Capriza, a leader in enterprise mobility for business applications announced Yorkshire Building Society, one of the UK’s biggest financial services providers with 3.2m customers and 4,500 employees, has selected the Capriza platform to help transform its mobile customer experience. Continue reading Major UK mortgage and savings provider selects Capriza to drive mobile customer experience
Monthly Archives: April 2017
Confirmit Named a Leader by Independent Research Firm in Q2 2017 Customer Feedback Management Platforms Report
PRESS RELEASE: Confirmit announced it was among the selected companies that Forrester invited to participate in The Forrester Wave™: Customer Feedback Management Platforms, Q2 2017. In this evaluation, Confirmit was cited as a leader in Customer Feedback Management Platforms. Continue reading Confirmit Named a Leader by Independent Research Firm in Q2 2017 Customer Feedback Management Platforms Report
Newark and Sherwood Council saves up to 2,000 hours in administration
PRESS RELEASE: Newark and Sherwood Council has boosted customer service, saved valuable hours of admin time and increased revenues collection since implementing OPENRevenues self-service technology with Civica, a market leader in critical software applications, digital solutions and managed and outsourced services. Continue reading Newark and Sherwood Council saves up to 2,000 hours in administration
The GDPR Countdown
Guest Post by Andrew Ford, Red Box Recorders CMO… With just over 12 months to go until the implementation of the General Data Protection Regulation (GDPR) directive, contact centres across Europe must consider how these far-reaching changes will affect how they handle and protect the data collected from customer communications. The legislation covers all areas of consumer data and includes new penalties for those failing to comply, meaning financial implications for businesses along with operational considerations. Continue reading The GDPR Countdown
Natterbox announces appointment of award winning UK sales director
PRESS RELEASE: Natterbox, a leading provider of global voice cloud services announced the appointment of Ian Moyse as UK Sales Director. Recently named ‘Sales Director of the Year’ by the Institute of Sales & Marketing, Moyse will be responsible for driving the company’s UK sales strategy. Continue reading Natterbox announces appointment of award winning UK sales director
Unify Unveils New Triple Play Partner Marketing Programme
Unify, the Atos brand for communications software and services revealed Triple Play, a new partner marketing programme designed to help partners grow revenues with Unify. Triple Play, an interactive online product positioning tool, will be integrated into Unify’s industry-leading Partner Program in the UK. Continue reading Unify Unveils New Triple Play Partner Marketing Programme