Major UK mortgage and savings provider selects Capriza to drive mobile customer experience

PRESS RELEASE: Capriza, a leader in enterprise mobility for business applications announced Yorkshire Building Society, one of the UK’s biggest financial services providers with 3.2m customers and 4,500 employees, has selected the Capriza platform to help transform its mobile customer experience. Continue reading Major UK mortgage and savings provider selects Capriza to drive mobile customer experience

Confirmit Named a Leader by Independent Research Firm in Q2 2017 Customer Feedback Management Platforms Report

PRESS RELEASE: Confirmit announced it was among the selected companies that Forrester invited to participate in The Forrester Wave™: Customer Feedback Management Platforms, Q2 2017. In this evaluation, Confirmit was cited as a leader in Customer Feedback Management Platforms. Continue reading Confirmit Named a Leader by Independent Research Firm in Q2 2017 Customer Feedback Management Platforms Report

Newark and Sherwood Council saves up to 2,000 hours in administration

PRESS RELEASE: Newark and Sherwood Council has boosted customer service, saved valuable hours of admin time and increased revenues collection since implementing OPENRevenues self-service technology with Civica, a market leader in critical software applications, digital solutions and managed and outsourced services. Continue reading Newark and Sherwood Council saves up to 2,000 hours in administration

The GDPR Countdown

Guest Post by Andrew Ford, Red Box Recorders CMO… With just over 12 months to go until the implementation of the General Data Protection Regulation (GDPR) directive, contact centres across Europe must consider how these far-reaching changes will affect how they handle and protect the data collected from customer communications. The legislation covers all areas of consumer data and includes new penalties for those failing to comply, meaning financial implications for businesses along with operational considerations. Continue reading The GDPR Countdown