Noble Systems Corporation, a global leader in omnichannel contact center technology solutions, has received the Professional Association for Customer Engagement’s (PACE) 2017 CECP Vanguard Award, 2017 Vendor of Excellence Award, and 2017 Chairman’s Award. The awards, presented earlier this month at PACE’s 2017 Annual Convention and Expo, recognize Noble as a leader in the contact center technology market. Continue reading PACE Honors Noble Systems for Contributions in Customer Engagement
Monthly Archives: April 2017
Serenova Names Stuart Clark as Its First Chief Information Security Officer (CISO)
Creating a new position on its leadership team to demonstrate its commitment to security and compliance, Serenova, a leading contact center-as-a-service (CCaaS) provider, today announced that it has hired Stuart Clark as the company’s Chief Information Security Officer (CISO). Continue reading Serenova Names Stuart Clark as Its First Chief Information Security Officer (CISO)
inContact Unveils Newest Release of inContact Agent
PRESS RELEASE: inContact, a NICE company announced the latest version of the inContact Agent on the Salesforce AppExchange, empowering businesses to connect with their customers, partners and employees in entirely new ways. This powerful tool provides an intuitive and smooth integrated interface that displays useful contact center functionality and automatically displays key customer data for every customer interaction routed to the agent. Continue reading inContact Unveils Newest Release of inContact Agent
A well-structured Multichannel Strategy is essential for call centres to engage with new age customers
Guest Post by Bhupender Singh, CEO of Intelenet® Global Services, says social media presents a new opportunity for call centre agents to interact with customers… Continue reading A well-structured Multichannel Strategy is essential for call centres to engage with new age customers
Westcon-Comstor Adds Servion Contact Center-as-a-Service Solutions to Cloud Portfolio
PRESS RELEASE: Westcon-Comstor has signed an agreement to carry Servion’s ServCloud hosted Contact-Center-as-a-Service (CCaaS), available through its BlueSky marketplace. BlueSky is an innovative cloud and service management platform that includes a marketplace, analytics and other capabilities to help partners promote and grow their cloud businesses. Continue reading Westcon-Comstor Adds Servion Contact Center-as-a-Service Solutions to Cloud Portfolio
SandSIV Announces Release Of Enterprise Customer Experience App For Salesforce
PRESS RELEASE: SandSIV, the European leader of integrated Customer Experience (CX) and Voice of the Customer (VOC) enterprise solutions announced the release of ECX for Salesforce, a powerful Customer Experience Management app which integrates SandSIV’s CX functionality into Salesforce’s operational environment. Continue reading SandSIV Announces Release Of Enterprise Customer Experience App For Salesforce