PRESS RELEASE: Leading B2B Market Research company Circle Research has moved all of its web-based activities onto the Confirmit Horizons platform in a move to deliver more comprehensive capabilities to its client base. Continue reading Circle Research drives action-based insight with Confirmit
Daily Archives: June 7, 2017
Nuance Says “Text Me”; Amps Up Customer Self-Service with Asynchronous Messaging for SMS, In-App and Social Messaging Bots and Platforms
PRESS RELEASE: Nuance announced virtual assistant and asynchronous chat innovations have been added to the Nuance Digital Engagement Platform – innovations that make it possible and practical for enterprises to engage with their customers using app messaging and SMS. Continue reading Nuance Says “Text Me”; Amps Up Customer Self-Service with Asynchronous Messaging for SMS, In-App and Social Messaging Bots and Platforms
NICE Introduces Enhanced Suite of Advanced Customer-Centric Solutions for Enterprises in China
NICE announced its next-generation Interaction Analytics solution, Nexidia Analytics, and enhanced Real-Time Authentication (RTA) offering for customers in China. These solutions offer enterprises a data-driven service culture for improved customer satisfaction, by enabling the use of analytics across every interaction channel as well as swift customer authentication during self-service Interactive Voice Response (IVR) calls and interactions with a service representative. Continue reading NICE Introduces Enhanced Suite of Advanced Customer-Centric Solutions for Enterprises in China
8×8 Launches New Global Distribution Model with Leading Master Agents and Value Added Distributors
8×8 announced a global distribution model that enables master agents and distributors to accelerate their marketing and sales of 8×8 Communications Cloud™ services, and provide a clear blueprint for expanding their partnership with 8×8 into new regions. Continue reading 8×8 Launches New Global Distribution Model with Leading Master Agents and Value Added Distributors