BMC Empowers the Future of Work with BMC Digital Workplace

PRESS RELEASE: BMC, a global leader in IT solutions for the digital enterprise introduced BMC Digital Workplace, a cloud-based service that redefines the future of work by transforming the digital workplace experience with employees at the center.

With automation and artificial intelligence becoming an increasingly important enabler of digital business, many employees are fearful about what that means for their careers and future as part of a human workforce. According to a 2017 study by BMC and Opinion Life, 40 percent of global workers fear that they won’t be able to keep up with the rate of change required by digital business. Furthermore, 88 percent of those surveyed place the responsibility for creating innovative cultures on their employers.

Responsive leaders recognize this imperative for change and plan for the future of work by evolving how services are delivered, with a people-centric approach that encourages and empowers employees to learn new digital skills. BMC Digital Workplace transforms the corporate culture to revolve around employees’ needs and gives them the tools and services needed to be successful in an era defined by disruption and change. The Brookings Institution predicts that millennials will comprise 75 percent of the workforce by 2025. To meet that influx of digital natives and their workplace expectations, organizations must adapt to create more open, collaborative, and purposeful human environments that enable employees to have the same consumer-oriented experience at work that they enjoy in their personal lives.

“The future of work will be built on transformative digital workplaces that engage and empower employees by placing them at the center of an increasingly-cognitive enterprise,” said Nayaki Nayyar, President, Digital Service Management at BMC. “Companies that fail to prepare for a business landscape where artificial intelligence, machine learning, robotics, and automation redefine how we work will have difficulty attracting and retaining skilled workforces. Our BMC Digital Workplace solution increases the ability to deliver on those criteria by providing key digital workplace capabilities in the cloud or on-premise, all available via a single pane of glass that transforms the way we work.”

Available both in the cloud and on-premise, BMC Digital Workplace enables IT, HR, Legal, facility management, and any other line-of-business groups to offer employees one-stop-shopping for the tools and information they need to do their work effortlessly. Combining native mobile apps and context and location-aware services, workers can find answers, request services, and ask for help with the ease.

“Creating a successful digital workplace requires not thinking about a workplace at all, but rather how employees have access to the information, apps, and services they need without being dependent on someone else,” said Tyler Lowe, Vice President, Senior Service Delivery Manager, Bank of America. “Our digital workplace strategy empowers an employee experience designed to enable more efficiency, productivity, and self-sufficiency so employees can focus on what matters most: delivering great customer service.”

BMC Digital Workplace also provides cost-benefits to the organization by reducing service desk call volume by as much as 67 percent with self-service IT. That frees up support teams to spend more time focused on business-critical issues and strategic initiatives. In August 2016, BMC received the highest Vendor Product Scores for the Basic Digital Workplace ITSSM Use Case (3.76/5) and Advanced Digital Workplace ITSSM Use Case (3.88/5) from Gartner in its report, “Critical Capabilities for IT Service Support Management Tools, 2016.”1