Vlocity, a leading industry cloud company announced that Telia Finland, part of Telia Company, one of Europe’s leading telecom operators, has selected Vlocity and Salesforce to boost digital transformation initiatives in its sales, marketing and customer care organizations. By deploying Vlocity Communications™, Telia Finland is able to consolidate twenty disparate sales and marketing tools into a single, unified CRM system that will dramatically improve customer satisfaction. Continue reading Telia Finland Deploys Vlocity Communications Cloud to Improve Customer Service, Increase Service Agility and Deliver an Omnichannel Customer Experience
Monthly Archives: September 2017
Contact At Once!, a LivePerson Company, expands IP portfolio with additional patent on business messaging capabilities
The United States Patent and Trademark Office has issued a new patent to Contact At Once!, a LivePerson Company, related to its innovative approach to consumer-to-business messaging. Continue reading Contact At Once!, a LivePerson Company, expands IP portfolio with additional patent on business messaging capabilities
Conversica Delivers Record Growth and Innovation as the Leader in Conversational AI for Business
Conversica, the leader in conversational AI for business, announced a record-breaking first half of the company’s fiscal year, with accelerated growth in bookings and revenue, major new capabilities in its AI platform, significant additions to the company’s management team, and continued acknowledgement of its leadership through industry awards and analyst recognition. Continue reading Conversica Delivers Record Growth and Innovation as the Leader in Conversational AI for Business
eg solutions five-year master supplier agreement signed with a leading provider of business process management in the UK
eg solutions plc, the back-office workforce optimisation company, is pleased to announce that it has entered into a five-year Master Supplier Agreement (the “Agreement”) with a leading provider of business process management in the UK. Continue reading eg solutions five-year master supplier agreement signed with a leading provider of business process management in the UK
Surprise, Surprise: CRM Isn’t So Bad After All
The top reasons that organizations dislike their CRM system are well chronicled: too much time spent on manual data entry, a clunky user interface that is hard to use, extra features that provide limited value, and a record-keeping system that doesn’t move deals forward. However, maybe we’ve been a little too hard on CRM. Continue reading Surprise, Surprise: CRM Isn’t So Bad After All
International Manufacturer of Consumer Technology Selects Five9 to Enhance Customer Service Capabilities
Five9 announced that it has been selected by a leading international consumer technology manufacturer to address the company’s customer service and sales efforts. Providing cutting-edge solutions to consumers, the move to Five9 allows the manufacturer to provide an amazing customer experience, regardless of the type of interaction. Continue reading International Manufacturer of Consumer Technology Selects Five9 to Enhance Customer Service Capabilities