ASC announced the availability of its latest recording and analytics software, neo 5.1. This version of the neo suite boasts a wide range of features which exactly meet the urgent needs of service providers and their customers. The youngest release addresses the special requirements of Cloud solutions in terms of scalability, performance, high availability as well as easy service provision. Continue reading ASC Introduces New Version of neo Recording & Analytics Software
Monthly Archives: October 2017
Puzzel ramps up outbound dialler functionality
Puzzel (formerly Intelecom’s contact centre entity) has announced new functionality in the latest release of its multi-channel cloud-based contact centre solution, designed to improve the customer experience. New outbound dialling and call rescheduling features enable agents to manage customer interactions and support real time communications more efficiently. Continue reading Puzzel ramps up outbound dialler functionality
PTP Partners with CallMiner, Bringing Advanced Speech Analytics to Improve Contact Center Performance and Customer Experience
CallMiner, the award-winning platform provider of speech and customer engagement analytics announced its partnership with PTP, a leading customer experience (CX) consulting firm. PTP provides organizations with CX-focused solutions that drive revenue and improve experience-based metrics. Continue reading PTP Partners with CallMiner, Bringing Advanced Speech Analytics to Improve Contact Center Performance and Customer Experience
Interactions recognised in Opus Research Voice Biometrics Intelliview Report
Interactions, LLC, a leading provider of Intelligent Virtual Assistants (IVAs) for enterprise customer care announced that Interactions Voice Biometrics, released in 2016, was recognized by Opus Research as a “challenger” for contact center authentication among incumbent solutions, in the firm’s Voice Biometrics Intelliview Report. Continue reading Interactions recognised in Opus Research Voice Biometrics Intelliview Report
Almost 1 in 7 companies still without a plan for GDPR
The GDPR will come into force in a little over 7 months, but with the deadline looming there remains concern with 15% of businesses still not having a plan in place, according to the latest research from the DMA. The majority of marketers surveyed believe their organisations are on track (56%) or ahead (4%) in their plans to be compliant by May 2018, with a further 17% falling behind their current plans – up from 11% in May 2017. Continue reading Almost 1 in 7 companies still without a plan for GDPR
Serco partnership with Hertfordshire County Council extended until 2021
Serco has been awarded a two-year extension to its strategic partnership contract with Hertfordshire County Council, meaning the successful partnership is set to continue to until March 2021. Continue reading Serco partnership with Hertfordshire County Council extended until 2021