NICE announced that business process outsourcer iEnergizer is implementing Nexidia Analytics to improve both regulatory compliance and customer service. Continue reading Global BPO Chooses NICE’s AI-Powered Nexidia Analytics Solution to Boost Compliance and Customer Service Across a Broad Range of Industries
Monthly Archives: October 2017
Altitude and Afiniti Partner to Optimize Business Results with Artificial Intelligence in the Contact Centre
Altitude Software, a global provider of omnichannel solutions to deliver great customer experiences, and Afiniti, the applied artificial intelligence company that transforms the way humans interact, have formed a new strategic partnership to deliver better customer experiences and optimize business results in Contact Centres. Continue reading Altitude and Afiniti Partner to Optimize Business Results with Artificial Intelligence in the Contact Centre
Spotzer to transform service experience for global customer base with NewVoiceMedia
NewVoiceMedia is helping Spotzer enhance its contact centre operations and global customer service experience with its ContactWorld platform. Continue reading Spotzer to transform service experience for global customer base with NewVoiceMedia
Astute Solutions Announces Integration with Zipwhip to Deliver Customer Service Through Text Messaging
Astute Solutions announced its integration with Zipwhip to provide customer service through a popular emerging service channel, text messaging. Zipwhip’s business texting software allows teams to text with customers through the company’s pre-existing business number. Continue reading Astute Solutions Announces Integration with Zipwhip to Deliver Customer Service Through Text Messaging
Pega Accelerates Customer Service With Expanded AI and Virtual Assistant Enhancements
Pegasystems announced new artificial intelligence and virtual assistant capabilities in Pega solutions to enable faster and more effective responses to customer service requests across channels. These features instantly analyze incoming chat messages, emails, and phone calls in real time so organizations can immediately understand their customers’ needs and more quickly connect them to the right information. Continue reading Pega Accelerates Customer Service With Expanded AI and Virtual Assistant Enhancements
IFS-mplsystems named a Visionary in the Gartner 2017 Magic Quadrant for Contact Center as a Service, Western Europe, For the Third Consecutive Year
IFS-mplsystems, leading provider of contact center and customer engagement CRM technology, announces that Gartner named the company a Visionary in the October 2017 Gartner Magic Quadrant for Contact Center as a Service (CCaaS), Western Europe, for the third consecutive year. Continue reading IFS-mplsystems named a Visionary in the Gartner 2017 Magic Quadrant for Contact Center as a Service, Western Europe, For the Third Consecutive Year