Cyara, provider of the leading customer experience assurance platform, announced that it has been selected as a Frost & Sullivan Excellence Award recipient. The Frost & Sullivan Excellence Awards recognise companies around the globe that have risen above the competition and demonstrate outstanding performance. Continue reading Cyara Honoured With Frost & Sullivan Excellence Award
Monthly Archives: December 2017
Firstsource positioned as a “Major Contender” in Everest Group’s Mortgage BPS PEAK Matrix™ Assessment 2017
Firstsource Solutions, the customer experience expert, has been recognised as a “Major Contender” in Everest Group’s Mortgage BPS –Service Provider Landscape with Services PEAK Matrix™ Assessment 2017. Continue reading Firstsource positioned as a “Major Contender” in Everest Group’s Mortgage BPS PEAK Matrix™ Assessment 2017
Qualfon Acquires Dialog Direct
Qualfon, a leading business process outsourcing (BPO) and contact center service provider, announced that it has acquired Dialog Direct, a BPO company that provides lead generation, sales, and customer support services to more than 100 clients in the automotive, retail, financial services, healthcare, and consumer packaged goods industries. Dialog Direct has more than 3,500 employees with ten locations in the United States and one location in Costa Rica. Continue reading Qualfon Acquires Dialog Direct
AWS Announces Alexa for Business
Amazon Web Services, Inc. (AWS), an Amazon.com company, announced Alexa for Business, a new AWS service that provides every employee with an intelligent assistant to simplify their interactions with the technology around them at work—in conference rooms, at their desks, and around the office. Alexa for Business can help automate tasks like starting conference calls, controlling conference room equipment, scheduling meetings, keeping track of tasks, or reordering supplies. Continue reading AWS Announces Alexa for Business
Sabio recruits former Atos UK & Ireland Chief Operating Officer as new Group COO
Digital customer engagement technology specialist Sabio has completed its operating board structure with the appointment of Mark Betts as Chief Operating Officer. Mark joins Sabio after 13 years with Atos UK&I, where he served most recently as COO responsible for driving operational revenue and profit across the £1.4 billion Atos UK&I business. Continue reading Sabio recruits former Atos UK & Ireland Chief Operating Officer as new Group COO
IMImobile acquires Healthcare Communications UK Limited
IMImobile PLC, a global cloud communications software and solutions provider that helps companies use mobile and digital technologies to communicate and engage with customers, is pleased to announce it has acquired Healthcare Communications UK Limited (“Healthcare Communications”), a leading provider of appointment management and patient experience communications services. Continue reading IMImobile acquires Healthcare Communications UK Limited