Aspect Software, a leading provider of native customer engagement, workforce management and self-service solutions announced their first formal channel partner program for their customer engagement platform, Aspect® Via™, as well as the appointment of David Herzog to Senior Vice President, Worldwide Partners. Continue reading Aspect Software Launches Aspect® Via™ Reseller Program, Appoints David Herzog as SVP Worldwide Partners
Monthly Archives: January 2018
Enghouse Interactive Signs activereach® as an Authorised Partner
Enghouse Interactive has announced that it has signed activereach, a leading technology and services provider, as a new member of its partner programme. As an authorised partner, activereach will sell, market and deploy a broad range of Enghouse Interactive products, including the flagship Enghouse Interactive Communications Center (“CC”) solution. Continue reading Enghouse Interactive Signs activereach® as an Authorised Partner
Arvato wins place on UK government contact centres framework
Global customer service provider Arvato has won a place on a four-year UK government framework for contact centre services, allowing public sector organisations to access its expertise in customer services. Continue reading Arvato wins place on UK government contact centres framework
HGS Partners with Inbenta to Enhance Customer Experience Solutions with AI Enablement of Bots & Brains™
Hinduja Global Solutions (HGS) announced an innovative partnership with Inbenta, the natural language processing and AI company. This partnership will enhance HGS’s CX offerings for customers by providing a more efficient and seamless omnichannel integration of the HGS Bots & Brains approach to deliver smart two-way conversations that help consumers get to the right answer, fast. Continue reading HGS Partners with Inbenta to Enhance Customer Experience Solutions with AI Enablement of Bots & Brains™
Q-nomy Enhances Its Omnichannel Customer Journey Management Suite with New AI Chatbot
Q-nomy, a leading global provider of omnichannel customer journey and experience optimization solutions, announced the release of myVisit Chatbot, which enables service providers to provide their customers with an option to converse with a computerized AI agent for locating nearby stores or branches, as well as booking appointments at the desired location. Continue reading Q-nomy Enhances Its Omnichannel Customer Journey Management Suite with New AI Chatbot
Altitude Announces New São Paulo Headquarters
Altitude Software is announcing the relocation of its headquarters in São Paulo, Brazil. The company is moving its offices to WeWork Torre JK, at Avenida Presidente Juscelino Kubitschek, 2041, Torre D, 04543-011 São Paulo (13-106 / 13-107), effective from January 2nd. All contacts remain the same. Continue reading Altitude Announces New São Paulo Headquarters