Monthly Archives: February 2018

Technology

Teleopti Launches Schedule Gadget, Integrated with Salesforce Service Cloud

Teleopti, a global leader in workforce management software announced the launch of its schedule gadget integrated with Salesforce Service Cloud. The schedule gadget is designed to help contact centers deliver 24/7 customer support, and by integrating with Service Cloud, aids the agent workflow and experience by providing them with insights into their schedule for the day. Continue reading Teleopti Launches Schedule Gadget, Integrated with Salesforce Service Cloud →

Appointments

Industry Experts Join 8×8 to Accelerate AI and Machine Learning Capabilities

8×8, a leading provider of global cloud communications and customer engagement solutions announced key appointments to accelerate the company’s Artificial Intelligence and Machine Learning capabilities, and expand its human resources organisation globally. 8×8 has appointed Dr. Ali Arsanjani, Ph.D, as Vice President of AI and Machine Learning, and Manu Mukerji, as Senior Director of AI and Machine Learning. Continue reading Industry Experts Join 8×8 to Accelerate AI and Machine Learning Capabilities →

Market Research

AI Saves Money and Creates Frustration-Free Customer Service

Inbenta, the natural language search and conversational platform powered by artificial intelligence announced the findings of a Chatbot Consumer and Business Survey, which examines the key insights shaping today’s opinions and outlooks on chatbots and AI. The findings include perspectives from more than 1,000 consumers and business executives across the globe. Continue reading AI Saves Money and Creates Frustration-Free Customer Service →

Market Research

57% Companies in Southeast Asia Reveal Speech Analytics Helps Discover ‘Root Cause’ of Customer Experience Failures

Uniphore Software Systems recently released the ‘Executive Survey: Drivers for Deploying Speech Analytics’, a market report commissioned by Uniphore and conducted by Opus Research, highlighting growing importance of deploying speech analytics to significantly improve customer experience. Continue reading 57% Companies in Southeast Asia Reveal Speech Analytics Helps Discover ‘Root Cause’ of Customer Experience Failures →

Technology

CloudCherry’s Predictive Analytics Enhancements Give Companies the Customer Experience Edge

CloudCherry, a leading Customer Experience Management company announced significant enhancements to its CX platform’s predictive analytics engine, reducing the time required to analyze customer feedback at scale, reveal insights and predict trends. Continue reading CloudCherry’s Predictive Analytics Enhancements Give Companies the Customer Experience Edge →