Monthly Archives: February 2018

Who's Buying What?

HEINEKEN Spain Delivering Improved Customer Service Using Esker’s Order Processing Solution

Esker, a worldwide leader in document process automation solutions and pioneer in cloud computing announced it is working with HEINEKEN Spain, the leading developer and marketer of premium beer and cider brands including Heineken®, Cruzcampo, Amstel and Buckler, to automate its order management process. HEINEKEN was looking to improve customer response times, reduce manual handling of errors and increase visibility over orders received via all channels. Continue reading HEINEKEN Spain Delivering Improved Customer Service Using Esker’s Order Processing Solution →

Product Launch

LogMeIn Introduces the Future of Customer Engagement with New AI Powered Bold360 Product Lineup

LogMeIn introduced the new A.I. powered Bold360 product portfolio. Seamlessly bringing together chatbots and human agents, the new Bold360 leverages artificial intelligence across both self-service and agent-assisted engagement channels to deliver dramatically better customer experiences. Continue reading LogMeIn Introduces the Future of Customer Engagement with New AI Powered Bold360 Product Lineup →

Chatbot, Technology

Transcom in Partnership with Creative Virtual to Offer Virtual Agent and Chatbot Solutions

Transcom and Creative Virtual have entered into a partnership for virtual agent and chatbot solutions in the artificial intelligence domain. The partnership will enable Transcom to offer its clients Creative Virtual’s complete suite of products, with Transcom taking the responsibility of designing, building, testing, deploying and maintaining a virtual agent solution for the client. Continue reading Transcom in Partnership with Creative Virtual to Offer Virtual Agent and Chatbot Solutions →

Partnerships

8×8 and PCI Pal partner to streamline payment card compliance for contact centres

8×8, a leading provider of cloud communications and customer engagement solutions announced a partnership with PCI Pal, a specialist provider of secure payment solutions for customer engagement. By combining the 8×8 cloud contact centre solution and PCI Pal’s secure payment suite, contact centres and customer service departments can operate to the highest levels of PCI security without impacting customer experience. Continue reading 8×8 and PCI Pal partner to streamline payment card compliance for contact centres →

Technology

Aspect Introduces Afiniti Routing Integration with Unified IP ® For Intelligent Pairing of Contact Centre Callers and Agents

Aspect Software announced the integration of Afiniti’s Enterprise Behavioral Pairing and Aspect® Unified IP® 7.3 Service Pack 5. The integration allows the “plug and play” of Afiniti’s intelligent pairing solution for inbound contact centre callers with agents. Continue reading Aspect Introduces Afiniti Routing Integration with Unified IP ® For Intelligent Pairing of Contact Centre Callers and Agents →