Envision, with more than 20 years of innovation and experience in the contact centre workforce optimization market announced that it has entered into a partnership agreement with Applied Voice & Speech Technologies, Inc. (AVST), a global leader in the field of enterprise communications solutions. Continue reading Envision Partners with AVST for an enterprise-class coaching solution →

Fonolo, the pioneer in cloud-based call-back solutions for the contact centre, has further strengthened its patent portfolio around cloud-based call centre services in general, and call-back solutions in particular. The company was recently awarded two new patents, bringing its portfolio to 12 awarded patents in the US and five in Canada, with more applications currently pending. Continue reading Fonolo Continues to Strengthen its Contact Centre Patent Portfolio →

iotum, an Inc 5000 company, announced its Artificial Intelligence meeting assistant, Cue™, is available to use in-market for virtual meeting platform, Callbridge™. Continue reading First Artificial Intelligence-Powered Meeting Assistant Enters Market →

Evolve IP®, The Cloud Strategy Company™, today announced a partnership with Yealink, a premier global, leading unified communications (UC) terminal solution provider. The partnership enables Evolve IP to win new business globally by offering a wider array of business communications from one of the top 3 providers in the world, and for existing Yealink customers to gain access to Evolve IP’s award-winning enterprise-class cloud communications solutions. Continue reading Evolve IP and Yealink Partner to Provide UCaaS Capabilities on a Global Scale →