Avaya announced that Florius, a division of ABN Amro, now enables customers to quickly complete all aspects of the mortgage process with new, expanded self- and assisted service capabilities provided through the company’s website. Avaya and Dimension Data, an Avaya channel partner and system integrator, worked closely with Florius to create an outstanding, online, omnichannel customer experience that would set the company far ahead of the competition. Continue reading Florius Delivers an Outstanding, Online, Omnichannel Customer Experience with Help from Avaya and Dimension Data
Monthly Archives: April 2018
Channel Veteran Joins 8×8 to Accelerate Global Partner Expansion and Drive Adoption of New X Series
8×8 announced that channel industry veteran and former channel leader for CenturyLink and Westcon Group, Bill Corbin, has joined 8×8 in the newly created role of Senior Vice President of Channels & Alliances. Reporting directly to 8×8 Chief Executive Officer Vikram Verma, Bill will be responsible for further accelerating the company’s channel growth and momentum, and driving adoption of the newly launched X Series, the next generation enterprise system of engagement and intelligence. Continue reading Channel Veteran Joins 8×8 to Accelerate Global Partner Expansion and Drive Adoption of New X Series
Salesforce Customers Drive New Levels of Productivity and Innovation with Lightning
Salesforce, the global leader in CRM, today announced that companies—including T-Mobile, Seagate, Penske Logistics, Aspect Software, Dot Foods, JLL and Brooksource—are pushing productivity higher, building apps faster and working smarter than ever with Salesforce Lightning. Lightning Boost, an advisory engagement delivered by Salesforce Success Cloud, is available today to guide customers through their transition to Lightning and realize the benefits of the platform faster. Continue reading Salesforce Customers Drive New Levels of Productivity and Innovation with Lightning
BT forms new business unit BT Enterprise
BT Group announced it will bring together its enterprise businesses in the UK and Republic of Ireland to accelerate its transformation, simplify its operating model and strengthen accountabilities. Continue reading BT forms new business unit BT Enterprise
Sensely’s “Ask NHS” App Shows Evidence of Channel Shift and Patient Engagement
Sensely, a digital health company with operations in both London and San Francisco, announced initial results of its popular virtual health assistant app, Ask NHS. Available for free on both iOS and Android, Ask NHS was launched one year ago, and has proven popular with patients who need advice when they have an urgent healthcare concern. Ask NHS is now the most frequently used triage app for navigating NHS services. Continue reading Sensely’s “Ask NHS” App Shows Evidence of Channel Shift and Patient Engagement
Vonage Announces Vee a Virtual Assistant Chatbot
Vonage, a business cloud communications leader, has announced the launch of its chatbot, Vee in beta. The first virtual customer assistant integrated with a cloud-based unified communications solution, Vee enhances the customer experience on Vonage’s next-generation, cloud-native platform, Vonage Business Cloud (VBC). Continue reading Vonage Announces Vee a Virtual Assistant Chatbot