Bright Pattern, leading provider of omnichannel call center software, announced its integration with NICE WFO to help customers optimize operational performance and reduce cost through advanced workforce analytics. Bright Pattern’s enterprise customers are early adopters of the integration looking to improve customer experience and empower employees with powerful WFO tools. Continue reading Bright Pattern, Leading Provider of Omnichannel Cloud Contact Center Software, Integrates with NICE Workforce Optimization
Monthly Archives: April 2018
Verint Extends Leadership in Customer Engagement with Six “CRM Service Awards” from CRM Magazine
Verint®, The Customer Engagement Company™, announced that it has again been recognized as a leader in the customer engagement market by industry analysts and media—this time receiving six “Leader” honors in the newly published “CRM Service Awards.” Continue reading Verint Extends Leadership in Customer Engagement with Six “CRM Service Awards” from CRM Magazine
T-Systems wins mega contract from “Sparda-Banken”
The group of “Sparda-Banken” has concluded a future-proof outsourcing deal with T-Systems. The seven-year contract has a volume in the mid three-digit million euro range and an extension option for another three years. Continue reading T-Systems wins mega contract from “Sparda-Banken”
OpenMarket appoints new General Manager taking text to the next level
Jonathan Morgan has been appointed General Manager of leading mobile messaging company OpenMarket. OpenMarket, an Amdocs company, enables enterprises to reach nearly every mobile user in the world through its global network, sending over two billion business-to-consumer mobile messages per month. Continue reading OpenMarket appoints new General Manager taking text to the next level
Jabra launches Engage – the business headset engineered for ultimate call satisfaction and security
Jabra announced the launch of a new franchise of wireless headsets, establishing new standards for call quality, security and the number of staff who can simultaneously utilize headsets. Jabra Engage is engineered to be the world’s most powerful professional wireless headsets*. Continue reading Jabra launches Engage – the business headset engineered for ultimate call satisfaction and security
Australian Firm’s World First: AI-powered Video Chatbot
Australian pioneers Smart Video Australia have successfully developed the world’s first video AI chatbot. The system, designed to assist with onboarding, acquisitions, customer support and customer retention, combines the best of human engagement and AI reliability. Continue reading Australian Firm’s World First: AI-powered Video Chatbot