iZeno introduces 360 Hub, an End-to-End Cloud-based Contact Centre Solution to help agents deliver seamless Customer Experience

iZeno., the leading regional technology services company, announced the release of iZeno 360 Hub, enabling businesses to personalized call experiences to their customer quickly and affordably with all user context and data within Sugar. With iZeno 360 Hub, the integration of SugarCRM and Amazon Connect is a checkmate to deliver exceptional customer experience. Continue reading iZeno introduces 360 Hub, an End-to-End Cloud-based Contact Centre Solution to help agents deliver seamless Customer Experience

Shop Direct has stellar shopping experiences in the bag

Shop Direct, the UK’s second biggest online pure-play retailer, has extended its relationship with SAS to further improve customer engagement and strengthen loyalty. Shop Direct has evolved from a traditional catalogue business to become one of the UK’s leading digital retailers, selling everything from the latest fashion to electrical appliances. Continue reading Shop Direct has stellar shopping experiences in the bag

New Verint Study of 36,000+ Consumers Across 18 Countries Reveals Customer Engagement Trends

Verint® Systems, The Customer Engagement Company™, announced results from a new large-scale study of more than 36,000 consumers across 18 countries that provides a blueprint for how organizations can deliver experiences that will truly engage customers from today into 2030 and beyond. Continue reading New Verint Study of 36,000+ Consumers Across 18 Countries Reveals Customer Engagement Trends

CLX acquires Unwire, strengthening its platform and customer base in the Nordic region

CLX Communications – a leading global CPaaS (Communications Platform as a Service) provider, has entered into a definitive agreement to acquire the Danish company Unwire Communication for a cash consideration of DKK 148 million on a cash and debt-free basis. The acquisition excludes Unwire Payments & Mobility ApS which has been carved out prior to the acquisition. Continue reading CLX acquires Unwire, strengthening its platform and customer base in the Nordic region

Jacada Introduces the Autonomous Customer Experience Suite with the Release of Jacada Interact V.10

Jacada announced that it has released Version 10.0 of Jacada Interact, the customer interaction design and robotic process automation (RPA) platform supporting the Jacada Autonomous CX suite. With Interact V.10, enterprises can now effortlessly design and automate assisted-service or self-service processes across the customer journey, and ensure business agility, high resolution rates, efficiency, and standardization across all customer service channels. Continue reading Jacada Introduces the Autonomous Customer Experience Suite with the Release of Jacada Interact V.10

Helpshift Unveils SensAI: AI Tech Designed Specifically for Customer Service

Helpshift, the company revolutionizing the customer service industry, announced the release of SensAI, the first artificial intelligence natively built for customer service. Using SensAI, brands can automate the support process to make service interactions more human—while reducing time to resolution, optimizing operations, lowering overhead in the contact centre, and improving day-to-day life for agents. Continue reading Helpshift Unveils SensAI: AI Tech Designed Specifically for Customer Service

HGS acquires majority stake in Element Solutions

Hinduja Global Solutions Limited (HGS), announced that its subsidiary Hinduja Global Solutions UK Limited has today entered into a definitive agreement to acquire 57 percent equity stake in Element Solutions LLC, USA, a digital consulting services company, for a consideration of US$ 5 million. The transaction is expected to close in the next 15 days. Continue reading HGS acquires majority stake in Element Solutions

Spiceworks Study Reveals 40 Percent of Large Businesses Will Implement Intelligent Assistants or Chatbots by 2019

Spiceworks announced the results of a new survey examining the adoption and usage of intelligent assistants and AI chatbots in the workplace. The results show that within the next 12 months, 40 percent of large businesses – those with more than 500 employees – expect to implement one or more intelligent assistants or AI chatbots on company-owned devices, compared to 25 percent of mid-size companies and 27 percent of small businesses. Continue reading Spiceworks Study Reveals 40 Percent of Large Businesses Will Implement Intelligent Assistants or Chatbots by 2019