Talkdesk, the enterprise contact centre platform, announced Talkdesk Enterprise for ServiceNow. The deep integration between the Talkdesk Enterprise Contact Center Platform and ServiceNow improves agent efficiency and customer experience by enabling voice and ServiceNow interactions, simultaneously. Continue reading Talkdesk Announces Integration of Enterprise Contact Centre Platform with ServiceNow
Daily Archives: May 8, 2018
Clarabridge Announces Platform Updates that Empower Brands to See into the Future of Customer Loyalty
Clarabridge announced powerful updates and new functionalities to its CX Analytics product suite. This year marks the tenth anniversary of the C3 conference and the celebration of a decade of innovation in artificial intelligence, natural language processing, and predictive analytics. Continue reading Clarabridge Announces Platform Updates that Empower Brands to See into the Future of Customer Loyalty
Sitel Group Appoints Leading Facebook Artificial Intelligence Research Engineer Alexandre Lebrun to Board of Directors
Sitel Group, one of the largest customer experience management companies in the world, announced that it has appointed Alexandre Lebrun, head of Engineering at Facebook Artificial Intelligence Research (FAIR), to its board of directors – a move that signals the company’s continued progression toward offering artificially intelligent digital solutions to its clients. Continue reading Sitel Group Appoints Leading Facebook Artificial Intelligence Research Engineer Alexandre Lebrun to Board of Directors
Teleperformance wins Frost & Sullivan Security & Compliance Competitive Strategy Innovation and Leadership Award
Teleperformance, the worldwide leader in omnichannel customer experience management, has been named the recipient of Frost & Sullivan’s 2018 Best Practice Award for Security & Compliance Contact Center Outsourcing Competitive Strategy Innovation and Leadership. Continue reading Teleperformance wins Frost & Sullivan Security & Compliance Competitive Strategy Innovation and Leadership Award
Study Finds 97 Percent of Customer Support Agents Say They Worry About Ability To Deliver Superior Service
A new study released, “Investigating the Customer Support Persona,” found that while customer support teams are staffed by professionals who feel dedicated to their jobs, the complexity of the software and applications they use for their role makes it difficult for them to perform their tasks optimally. Continue reading Study Finds 97 Percent of Customer Support Agents Say They Worry About Ability To Deliver Superior Service
Sensely Announces Partnership with Leading Middle East Insurance Services Company
Sensely announced a partnership agreement with NAS, a Third Party Administrator based in the United Arab Emirates. The companies will be working in close collaboration to deploy Sensely’s virtual health assistant technology to the NAS member ecosystem as a means of boosting engagement and providing a more efficient communication channel. Continue reading Sensely Announces Partnership with Leading Middle East Insurance Services Company