Vision Direct, the leading online retailer for contact lenses in the UK, has expanded its support hours to provide customer service 24 hours a day, 7 days a week. This is an industry first in the UK and will enable customers in the UK and the US to receive help at any time when they are ordering products from Vision Direct’s website. Continue reading Vision Direct Becomes UK’s First Contact Lens Retailer to Offer 24/7 Customer Service
Monthly Archives: July 2018
FICO’s Intelligent Collections Help Metrobank Card Meet Growth and Improve Customer Service
Metrobank Card Corporation (MCC), one of the largest payment solution providers in the Philippines, has adopted FICO® Customer Communication Services (CCS) to automate its collections and achieve scale as its business grew rapidly. Using intelligent, analytically driven communications, Metrobank Card has improved its customer service and automated its early reminders to free collections staff to work on more complex, strategic work. Continue reading FICO’s Intelligent Collections Help Metrobank Card Meet Growth and Improve Customer Service
Five9 Expands Strategic Partnership with Fuze to Bring the Power of the Cloud to Organizations Across the Globe
Five9 announced the expanded partnership with Fuze, cloud communications platform provider for the modern global enterprise. This partnership includes integration into the Fuze Unified Communications as a Service (UCaaS) and Five9 Contact Center as a Service (CCaaS) providing an end-to-end communication experience for sales and support teams. Continue reading Five9 Expands Strategic Partnership with Fuze to Bring the Power of the Cloud to Organizations Across the Globe
Arkadin Launches Global Direct Routing as a Service for Microsoft Teams to Deliver Greater ROI on Clients’ Office 365 Investment
Arkadin announced the launch of Global Direct Routing as a Service for Microsoft Teams. Multi-national corporations can now deploy Microsoft Phone System with Teams in 24 countries. Direct Routing is the latest addition to Arkadin’s Cloud Transformation Services (CTS) portfolio. Continue reading Arkadin Launches Global Direct Routing as a Service for Microsoft Teams to Deliver Greater ROI on Clients’ Office 365 Investment
Ada and Zendesk Unite to Improve Chatbot Experience for Customer Service
Ada, the leading provider of artificial intelligence (AI) customer service chatbots, along with Zendesk, a customer service and engagement platform announced a deep integration that will greatly improve customer and agent experiences by enabling a symbiotic relationship between AI and human agents. Continue reading Ada and Zendesk Unite to Improve Chatbot Experience for Customer Service
Genesys Announces New Integration with Google Cloud Contact Center AI
Genesys®, a global leader in omnichannel customer experience and contact centre solutions, is announcing its partnership to integrate with Google Cloud’s new Contact Center AI solution. The integration enables brands to rapidly deploy some of the industry’s smartest bots capable of resolving issues faster while improving customer satisfaction, sales, employee efficiency and more. Continue reading Genesys Announces New Integration with Google Cloud Contact Center AI