Vonage has acquired TokBox, a subsidiary of Telefonica, S.A. in an all-cash transaction for an enterprise value of $35 million, including assumed liabilities. San Francisco-based TokBox is the industry-leader in WebRTC programmable video. Continue reading Vonage Acquires TokBox, the Leading Programmable Video Provider
Monthly Archives: August 2018
CallMiner Introduces New Real-Time Analytics Client Service Platform – RTInsights
Customer engagement and speech analytics platform provider CallMiner announced at Customer Contact Week 2018 that they are launching the new CallMiner Eureka platform and 5 new analytics modules: Analyze, Coach, API, Redact, and Alert. Continue reading CallMiner Introduces New Real-Time Analytics Client Service Platform – RTInsights
Nexmo, the Vonage API Platform, Selected as Solution Provider for the Launch of New WhatsApp Business Solution
Vonage a business cloud communications leader announced that Nexmo, The Vonage API Platform, is a provider for the new WhatsApp Business solution. In limited availability, WhatsApp, the largest chat application in the world, is now opening its doors to businesses, allowing them to communicate with their customers on a more engaging platform. Continue reading Nexmo, the Vonage API Platform, Selected as Solution Provider for the Launch of New WhatsApp Business Solution
MessageBird Announces Integration with WhatsApp Business Solution
MessageBird, the Amsterdam-based cloud communications platform company announced the integration of WhatsApp for Business API into the MessageBird communications platform. WhatsApp Business Solution enables enterprises to connect with the over 1.5 billion WhatsApp users in 180 countries. Continue reading MessageBird Announces Integration with WhatsApp Business Solution
eGain Cloud AlwaysOn™ Slays the “Scheduled Maintenance Downtime” Dragon for Digital Customer Engagement
eGain, the leading provider of cloud-based customer engagement solutions announced the immediate availability of eGain Cloud AlwaysOn. An industry-first offering of its kind in digital customer engagement, eGain Cloud AlwaysOn exceeds critical system availability requirements of its global financial, telco, government, and healthcare clients. Continue reading eGain Cloud AlwaysOn™ Slays the “Scheduled Maintenance Downtime” Dragon for Digital Customer Engagement
Clarabridge Announces Support for WhatsApp Business
Clarabridge announced it is an official solution provider for WhatsApp Business. Beginning with a limited availability roll out, selected brands using CX Social, a dedicated social media management product from Clarabridge, can now extend their customer service by communicating with their consumers via WhatsApp messaging. Continue reading Clarabridge Announces Support for WhatsApp Business