Nintex, the world’s leader in intelligent process automation (IPA), is pleased to announce it has acquired Promapp, a business process management software company which provides partners and customers new tools to better optimize business processes through a market leading visual process mapping solution. Continue reading Nintex Acquires Process Management Leader Promapp
Monthly Archives: August 2018
Paul Andrews joins Rostrvm
Rostrvm continues to grow and is pleased to welcome Paul Andrews, Business Development Manager, to the talented call handling and contact centre software team. Continue reading Paul Andrews joins Rostrvm
LivePerson Brings Conversational Commerce to Large Brands on WhatsApp
LivePerson, a leading provider of conversational commerce solutions announced an integration with WhatsApp, a free mobile messaging service, to make the new WhatsApp Business service available to large brands through LivePerson’s LiveEngage platform. Now, WhatsApp’s more than 1.5 billion monthly users can directly message with brands that choose to offer this service as a consumer-friendly alternative to 800-number calls and websites. Continue reading LivePerson Brings Conversational Commerce to Large Brands on WhatsApp
Zendesk Launches Integration with WhatsApp Business Solution
Zendesk announced an integration with WhatsApp that allows businesses to manage customer service interactions and engage with customers directly on WhatsApp. The integration connects conversations between businesses and their customers on WhatsApp within Zendesk. Continue reading Zendesk Launches Integration with WhatsApp Business Solution
Ada Launches on the Genesys AppFoundry
Ada announced its leading customer service chabot is now available on the Genesys® AppFoundry, a dedicated customer experience marketplace. Genesys is the global leader in omnichannel customer experience and contact centre solutions that powers 25 billion of the world’s best customer experiences each year. Continue reading Ada Launches on the Genesys AppFoundry
Sitel Group Expands FinTech, Manufacturing and Hi-Tech Vertical Expertise with Hiring of Two Vice Presidents
Sitel Group, one of the largest customer experience management companies in the world, announced today that it has hired two industry-leading Vice President’s in an effort to expand the company’s vertical-specific expertise. Chris Hollamby and Matt Fry will drive the business development of existing and new client programs and services, focusing primarily on the FinTech, and Manufacturing and Hi-Tech markets, respectively. Continue reading Sitel Group Expands FinTech, Manufacturing and Hi-Tech Vertical Expertise with Hiring of Two Vice Presidents