NICE inContact, a NICE business announced the Summer 2018 release of NICE inContact CXone, the world’s #1 cloud customer experience platform, with innovations that empower organizations to win in the experience economy and deliver exceptional agent and customer experiences. Continue reading NICE inContact CXone Summer 2018 Release Launches New Embedded Analytics and Omnichannel Social Capabilities for Better Customer and Agent Experiences
Monthly Archives: August 2018
[24]7.ai and KPMG Align to Bring Intent-Driven Customer Engagement Solutions to Large Enterprises
[24]7.ai, a global leader in intent-driven customer engagement solutions, and KPMG LLP, the U.S. audit, tax and advisory firm, are teaming to help companies enhance the customer service experience and accelerate digital transformation, while reducing their overall cost to serve customers. Continue reading [24]7.ai and KPMG Align to Bring Intent-Driven Customer Engagement Solutions to Large Enterprises
Monet Software Announces Workforce Management for Amazon Connect
Monet Software, a leading provider of cloud-based Workforce Optimization solutions and a member of the AWS Partner Network, announced the release of an integrated offering with Amazon Connect. Continue reading Monet Software Announces Workforce Management for Amazon Connect
Cognizant to Acquire SaaSfocus to Expand Salesforce Cloud Consulting Capabilities
Cognizant announced it has agreed to acquire SaaSfocus, a privately-held consulting firm specializing in digital transformation, leveraging the Salesforce Platform. The transaction is expected to close in the fourth quarter of 2018, subject to certain closing conditions. Financial details were not disclosed. Continue reading Cognizant to Acquire SaaSfocus to Expand Salesforce Cloud Consulting Capabilities
HGS wins contract with Money Advice Service
Hinduja Global Solutions (HGS) has announced that its subsidiary Hinduja Global Solutions UK Ltd has been awarded a new 2-year contract from the Crown Commercial Government Contact Centre Framework for the Money Advice Service. Continue reading HGS wins contract with Money Advice Service
Top Employees: Hold on to what you’ve got
Dick Bucci, principal consultant at Pelorus Associates, explores eight ways to retain top employees by humanizing the workplace in an eBook in association with workforce management company Teleopti… Continue reading Top Employees: Hold on to what you’ve got