Avtex, an end-to-end Customer Experience (CX) consulting firm, announced its acquisition of Adapt Telephony Services, LLC, a contact centre solutions provider based in the Chicago area. Continue reading Avtex Broadens Scope and Functionality with Acquisition of Adapt Telephony Services
Monthly Archives: August 2018
NICE Delivers Revolutionary Shape Analysis Capability, Empowering Organizations to Rapidly Deploy Robotic Process Automation
NICE announced that the new Robotic Automation Shape Analysis feature enables organizations to automate significantly more business processes by seamlessly expanding into previously inaccessible virtual desktop environments. Continue reading NICE Delivers Revolutionary Shape Analysis Capability, Empowering Organizations to Rapidly Deploy Robotic Process Automation
Avaya Contact Centre Migration Improves Australian Department of Defence Effectiveness and Capability
Protecting the national interest gets a boost from omnichannel communications, as Avaya announced it has been selected as the contact centre technology and services provider by the Australian Department of Defence. Continue reading Avaya Contact Centre Migration Improves Australian Department of Defence Effectiveness and Capability
Verint’s Intelligent Self-Service Automation Capabilities Take First Place with Two Prestigious Industry Honors
Verint®, The Customer Engagement Company™ announced it leadership in customer engagement automation continues with two top industry honors for its Intelligent Self-Service portfolio: Continue reading Verint’s Intelligent Self-Service Automation Capabilities Take First Place with Two Prestigious Industry Honors
Red Box Announces Voice Data Controller on the Salesforce AppExchange, the World’s Leading Enterprise Apps Marketplace
Red Box announced it has launched Voice Data Controller on the Salesforce AppExchange, empowering businesses to connect with their customers, partners and employees in entirely new ways. Continue reading Red Box Announces Voice Data Controller on the Salesforce AppExchange, the World’s Leading Enterprise Apps Marketplace
Bright Pattern Announces Partnership with Conduit Global to Power Digital Transformation for Contact Centres of All Sizes
Bright Pattern, the leading provider of enterprise contact centre software announces its partnership with Conduit Global, a pioneer in the cloud Contact Center as a Service (CCaaS) industry with more than 25 years’ experience planning, deploying, and managing omnichannel contact centre solutions. Continue reading Bright Pattern Announces Partnership with Conduit Global to Power Digital Transformation for Contact Centres of All Sizes