Oracle announced Oracle CX Unity, a unique approach to managing customer data that enables organizations to deliver an experience that is timely, relevant, and consistent across known and unknown interactions. Existing approaches are built around the idea of a linear “customer journey” and simply focus on integrating sales, marketing, and customer service applications. Continue reading Oracle Helps Brands Eliminate Customer Blind Spots →

WEBTEXT, a leading provider of enterprise messaging, announced that its ServiceNow CRM Messaging solution is now commercially available. WEBTEXT CRM Messaging enables ServiceNow customers to employ SMS, MMS, Facebook Messenger, Twitter plus other popular messaging channels to transform customer experience. Continue reading WEBTEXT Brings Smart Messaging To ServiceNow CRM →

Bright Pattern, omnichannel contact centre vendor, partners with Loxysoft’s flagship WFM solution, ProScheduler. The solution helps midsize and enterprise businesses leverage their workforce investments to accurately schedule agents using sophisticated software in order to reduce staffing costs while improving ROI. Continue reading Bright Pattern Simplifies Omnichannel Workforce Management with Loxysoft Integration →