Creative Virtual, a world leader in customer and employee engagement, knowledge management and self-service solutions, is included in The Parliamentary Review publication as a 2018 Best Practice Representative for the technology sector.
Every year The Parliamentary Review brings together the most creative and inspiring voices across business, industry, education and the public sector to share insight, encourage best practice and help organisations confront the challenges of an ever-changing political landscape. Co-chaired by Lord Blunkett and Lord Pickles, The Review also features commentary from senior politicians including the prime minister.
Technology is surging forwards apace all across the world, and Britain is no exception. This year’s edition of the Parliamentary Review explains the progress that the industry has experienced on both a domestic and international level, while also highlighting pertinent issues for the future.
Creative Virtual, established in 2003 in the East End of London, is now a recognised global leader in developing and selling chatbot, virtual agent, live chat and knowledge management technology. Writing in the Review, the company outlines the success they have achieved with operations around the world and the ways they have positioned themselves to continue as an industry leader in a rapidly evolving marketplace.
Chris Ezekiel, Founder & CEO says, “It’s an honour to be included in this year’s Parliamentary Review and have the opportunity to share Creative Virtual’s story. I’m proud of the company culture we have created based on innovation, teamwork and ownership, and the strong collaborative partnerships our team has built with our customers and business partners.”
Lord Pickles, the co-chairman of The Parliamentary Review, notes that given the current political climate in British politics, “it has never been more important for the government to hear the views of businesses and the public sector in a constructive forum” and there are “no other platforms that can achieve this as well as The Parliamentary Review.”
You can read Creative Virtual’s full article from this year’s edition of The Parliamentary Review here.
ABOUT CREATIVE VIRTUAL
Creative Virtual, winner of the Queen’s Awards for Enterprise: Innovation 2017, is a world leader in self-service solutions that enable anywhere, anytime customer engagement between brands and their customers. Leading global organisations including Lloyds Banking Group, BT, HSBC, Chase and InterContinental Hotels Group rely on our award-winning V-Person™ technology to improve their customer support experience, increase sales, reduce costs and build brand loyalty.
Backed by an experienced, expert team as well as an extensive partner network, our innovative virtual agent, live chat, knowledge management and business intelligence platform empowers organisations to provide customers with consistent, accurate, personalised and seamless omnichannel engagement across web, mobile, social, SMS, contact centre, service desk, live chat and IVR channels. Delivering significant contact deflection and reductions in average call handling times, as well as increased first contact resolution, together with powerful customer analytics and outcome tracking, the V-Person Smart Help platform is the most compelling self-service product in the world today.
Creative Virtual is headquartered in the United Kingdom with operations in the United States, Australia, New Zealand, India, Singapore and Hong Kong. For more information about Creative Virtual and V-Person technology, please visit our website at https://www.creativevirtual.com.