Technology

Acqueon Announces a Suite of Proactive Engagement Products that Drive Effortless Customer and Agent Experience

Acqueon Technologies, a leader in delivering AI powered proactive customer experiences, unveiled a suite of products that are engineered to drive effortless experience for both contact centre agents and customers, at the Cisco’s Customer Journey Sales Summit, in New Orleans.

  • Acqueon Lynx: CRM-CTI Connectors for Salesforce, MS Dynamics and ServiceNow
  • Acqueon Insights: Customer Journey Analytics
  • Acqueon Command Center: Intelligence Platform to manage contact centre platform performance on-the-go
  • Acqueon Admin Console: Unified administration portal for contact centers and unified communications

Acqueon Lynx is a suite of CRM-CTI connectors that eliminate the need for expensive data integration projects with prebuilt connectors for all major CRM players such as Salesforce, MS Dynamics and ServiceNow. Acqueon Lynx drives smarter interactions by offering contextual information to contact centre agents about customers at the right time so that the experience is seamless for both.

Acqueon Insights integrates cross-channel data, analyzes key business metrics and helps enterprises to identify customer journey trends and patterns. Designed while keeping the needs of non-technical users, Acqueon Insights offers a simple GUI and advanced visualization to slice and dice data, perform root-cause of analysis and assess contact centre performance in real-time. Next best action based engagement AI modules help bring predictive actionability in the hands of the Customer Service executives

Acqueon Command Center is an intelligence platform that simplifies collaboration and contact centres infrastructure management. With 24×7 control and access across multiple devices, Acqueon command centre averts operational hurdles and expensive outages.

Acqueon Admin Console is a unified administration portal to manage and administer all major components of their contact centre and unified communications without technical skills. With a simplified, browser-based and business user-friendly administration console, it is a one-stop interface to manage teams, reskill agents, queues, and manage configurations without involving an IT expert

“The Cisco Customer Journey Solutions Sales Summit brings together thought leaders, product and industry experts, from the customer experience industry and provides two amazing days of knowledge sharing, networking, and fun. We are excited to launch our new suite of proactive engagement products at this summit.

In today’s digital ecosystem, driving effortless customer and agent experience is crucial for enterprises. Our new products empower enterprises – of all sizes – to create effortless customer journeys and provide immediate & measurable business outcomes” said Ashish Koul, President, Acqueon Technologies Inc.

About Acqueon

Acqueon, powering smarter interactions, delivers one of the most comprehensive outbound campaign management technology that supports more than 10 billion interactions annually worldwide. Acqueon has flexible and scalable solutions for both on-premise and in the cloud. With their proprietary technology, they can seamlessly orchestrate outbound, multi-channel interactions throughout the customer’s journey delivering predictable results. Acqueon leverages predictive technology to personalize engagement based on machine learning from user data and business goals to determine the right person, the optimal time, and the right communications channel into a meaningful experience. For more information, please visit us at http://www.acqueon.com.