Vonage completed the acquisition of privately-held NewVoiceMedia, an industry-leading cloud Contact Centre-as-a-Service (CCaaS) provider, for an equity price of $350 million in cash. Continue reading Vonage completes acquisition of NewVoiceMedia
Daily Archives: November 2, 2018
Firstsource reports Second Quarter Fiscal 2019 Results
Firstsource Solutions Limited, a global provider of customised Business Process Management (BPM) services and a RP-Sanjiv Goenka Group company, reported its consolidated financial results for the quarter ended September 2018. Continue reading Firstsource reports Second Quarter Fiscal 2019 Results
How to avoid the 5 most common mistakes in forecasting
According to Nick Brook at Teleopti, resource forecasting in contact centres needn’t be a complicated affair. Start by avoiding the most common mistakes and stick to the basics… Continue reading How to avoid the 5 most common mistakes in forecasting
Adobe Completes Acquisition of Marketo
Adobe announced the completion of its acquisition of Marketo, the market leader for B2B marketing engagement. With Adobe’s acquisition of Marketo, customers will benefit from the combination of Adobe Experience Cloud’s analytics, personalization and content capabilities with Marketo’s lead management, account-based marketing and revenue attribution technology, helping companies further connect marketing engagement to revenue growth. Continue reading Adobe Completes Acquisition of Marketo
Verint Named World Leader in Workforce Management Market Report by Pelorus Associates
Verint®, The Customer Engagement Company™ announced that it has been named the global market leader in Pelorus Associates’ 2018 Workforce Management (WFM) Systems Market report with a number one ranking in overall global market share.1 Continue reading Verint Named World Leader in Workforce Management Market Report by Pelorus Associates