Pegasystems, the software company empowering digital transformation at the world’s leading enterprises announced it has been awarded a subscription contract by the Federal Bureau of Investigation (FBI) Business Process Management Unit (BPMU). The FBI will deploy a number of Pega-based applications, including human resources, finance, and security applications that improve workflow and automate processes to improve efficiency and meet both immediate and future organizational needs. Continue reading FBI Selects Pega to Streamline Operations Across Bureau
Daily Archives: November 27, 2018
TVH uses Voice of the Customer to elevate the B2B customer experience
TVH, the global supplier of parts and accessories for material handling and industrial equipment, has selected Confirmit to support the implementation of its new worldwide Voice of the Customer (VoC) programme. Continue reading TVH uses Voice of the Customer to elevate the B2B customer experience
OpenMarket and RealNetworks Join Forces to Combat Messaging Fraud
RealNetworks, and OpenMarket, a leading mobile messaging company announced a new initiative to identify and counter fraud in the US and UK. Preceding a global rollout, OpenMarket will start by implementing a UK pilot deployment of Kontxt™, a machine-learning platform for next-generation A2P messaging from RealNetworks. Continue reading OpenMarket and RealNetworks Join Forces to Combat Messaging Fraud
K4Connect Selects Ooma Enterprise To Boost Call Center Efficiency and Responsiveness
Ooma, Inc., a smart communications platform for businesses and consumers, today announced that K4Connect, a mission-centered technology company that creates solutions that serve and empower older adults and individuals living with disabilities, has selected Ooma Enterprise to boost efficiency and responsiveness in the company’s customer support department. Continue reading K4Connect Selects Ooma Enterprise To Boost Call Center Efficiency and Responsiveness
Marchex Acquires Callcap, A Leading Call Monitoring Company
Marchex, a leading provider of call analytics that drive, measure, and convert callers into customers announced the acquisition of Callcap, a leading call monitoring and analytics company, for total consideration of $35 million in a combination of cash and stock. Continue reading Marchex Acquires Callcap, A Leading Call Monitoring Company
TTEC Earns Three Chief Learning Officer Learning In Practice Awards
TTEC, a leading global customer experience technology and services company focused on the design, implementation and delivery of transformative solutions for many of the world’s most iconic and disruptive brands, announced that the company won three of the Chief Learning Officer magazine’s Learning in Practice awards for demonstrating excellence in the design and delivery of workforce learning and development programs. Continue reading TTEC Earns Three Chief Learning Officer Learning In Practice Awards