Syndeo Announces New Executive Team with Focus on Driving Innovation and Growth in their Digital CX Technology

Digital customer experience technology provider Syndeo announced several enhancements to the company’s executive team, reflecting the company’s strong commitment to the development of forward-thinking, SAAS solutions that offers consumers seamless connections to businesses via conversational voice and messaging apps to enable greater customer service through the use of intelligent automation blended with live experts. Continue reading Syndeo Announces New Executive Team with Focus on Driving Innovation and Growth in their Digital CX Technology

NICE Acknowledged as WFO Market Leader in DMG Consulting Report with Over 40% Market Share in First Half 2018

NICE announced that it has been recognized by DMG Consulting LLC, a leading independent research and consulting firm, as the market share leader for the first half of 2018 in the Workforce Optimization (WFO) market, based on total company GAAP revenue. In the new report, it was revealed that NICE holds a 40.2% share of the market, 4.9 percentage points higher than the nearest competitor. Continue reading NICE Acknowledged as WFO Market Leader in DMG Consulting Report with Over 40% Market Share in First Half 2018

Freshworks and Pitney Bowes Bring AI-powered Self-Service to the Frontlines of Shipping and Mailing

Freshworks, a global leader in customer engagement software, has partnered with Pitney Bowes, a global technology company that provides commerce solutions in the areas of ecommerce, shipping, mailing, and data to integrate Freddy, its recently launched Omnibot Artificial Intelligence (AI) engine with the next generation SendPro ® C-series device. Continue reading Freshworks and Pitney Bowes Bring AI-powered Self-Service to the Frontlines of Shipping and Mailing