Semafone urges contact centres to be aware of updated PCI SSC guidelines

Semafone®, the leading provider of data security and compliance solutions for over-the-phone payments, has called on contact centres to pay heed to changes to the Payment Card Industry Security Standards Council (PCI SSC) guidance for protecting telephone-based payment card data. Updated for the first time since 2011, the guidance was released today and clarifies a number of points relating to compliance with the Payment Card Industry Data Security Standard (PCI DSS). Continue reading Semafone urges contact centres to be aware of updated PCI SSC guidelines

U-WFM partners with Key IVR to deliver secure payment solutions for the contact centre

U-WFM is pleased to announce its partnership with Key IVR, a provider of high-quality payment processing systems for contact centres. Key IVR’s Agent Assisted Payments platform is helping contact centres reduce their costs of PCI Data Security Standard (PCI-DSS) compliance. Key IVR understands that processing card payments can be challenging and provides PCI compliant solutions that de-scope sensitive cardholder data from the business as well as the contact centre. Continue reading U-WFM partners with Key IVR to deliver secure payment solutions for the contact centre

Aspect Software Announces Integration Between Aspect Workforce Management and Amazon Connect

Aspect Software, a leading provider of fully integrated consumer engagement, workforce optimization, and self-service omni-channel solutions announced the integration of Aspect Workforce Management (WFM) with Amazon Connect. The integration gives Amazon Connect users all the advantages of Aspect’s market leading workforce management solution including accurate labour forecasting, flexible staff scheduling, intra-day performance tracking and a wide range of insightful staffing reports. Continue reading Aspect Software Announces Integration Between Aspect Workforce Management and Amazon Connect

Growth Opportunities Emerge for Cloud Communications Providers Embracing Holistic Services

Providers of Hosted Internet Protocol (IP) telephony and Unified Communications-as-a-Service (UCaaS) in the European market are enhancing their portfolios as well as engaging in mergers and acquisitions to gain an edge in the intensely competitive market. Continue reading Growth Opportunities Emerge for Cloud Communications Providers Embracing Holistic Services

Neustar To Acquire Leading Authentication and Fraud Solution Provider TRUSTID

Neustar®, a trusted, neutral provider of real-time information services announced it has entered into a definitive agreement to acquire TRUSTID, the leading provider of caller authentication and fraud prevention systems for contact centres. Founded in 2007, TRUSTID is a high-growth market leader that works with leading financial institutions and other enterprises to authenticate callers, protect account access, prevent fraud or comply with regulations. Continue reading Neustar To Acquire Leading Authentication and Fraud Solution Provider TRUSTID

Limitless and Daily Mail Group celebrate customer engagement award win

Limitless, the UK-based inventor of a SaaS platform offering AI and crowd-sourced customer service solutions, has won ‘Best Innovation in Customer Engagement’ at 2018 Engage Awards for its successful partnership with Daily Mail Group. The award comes hot on the heels of Limitless being named as Rising Star at Deloitte’s UK Technology Fast 50 programme. Continue reading Limitless and Daily Mail Group celebrate customer engagement award win