Daily Archives: November 5, 2018

Events

Webinar: Humans and the Robots: Extend the Value of Robotic Process Automation

According to the 2018 Deloitte Global RPA survey, 53% of respondents have already started their Robotic Process Automation journey. This is expected to increase to 72% in the next two years. If this continues at its current level, RPA will have achieved near-universal adoption within the next five years. Continue reading Webinar: Humans and the Robots: Extend the Value of Robotic Process Automation →

Who's Buying What?

Market Force Information Expands Customer Experience Management Business with RingCentral’s Collaborative Contact Centre Solution

RingCentral, a leading provider of global enterprise cloud communications and collaboration solutions announced that Market Force Information (Market Force), a leader in customer experience management, has selected RingCentral to expand its contact centre operations and enhance productivity of its global workforce across multiple locations in US, Canada, and Europe. Continue reading Market Force Information Expands Customer Experience Management Business with RingCentral’s Collaborative Contact Centre Solution →

Appointments

Avaya Names Industry Leader Gaurav Passi as President of Avaya Cloud

Avaya announced that Gaurav Passi, a recognized leader in the cloud-based communications industry, has joined Avaya as president of its cloud business group. Reporting to Jim Chirico, Avaya President and Chief Executive Officer, Passi will be responsible for further accelerating the company’s delivery of cloud-based solutions and driving continued momentum to grow Avaya’s market share in UCaaS (Unified Communications as a Service) and CCaaS (Contact Centre as a Service) worldwide. Continue reading Avaya Names Industry Leader Gaurav Passi as President of Avaya Cloud →