KKR backed Webhelp announces the acquisition of OEE Consulting and its merger with gobeyond to create an industry leading customer experience (CX) transformation services business with global reach. Continue reading Gobeyond merges with OEE consulting creating a customer experience leader
Daily Archives: November 8, 2018
3Cinteractive and Interop Technologies Partner to Expand RCS Ecosystem Reach
3Cinteractive (3C), the leading provider of Rich Communication Services (RCS) for mobile marketing, announced an extended partnership with Interop Technologies™ to expand the reach of RCS campaigns for 3C’s enterprise customers into even more RCS-enabled operator networks through Interop’s industry-leading RCS Business Messaging Platform. Continue reading 3Cinteractive and Interop Technologies Partner to Expand RCS Ecosystem Reach
Avinity enhances their online support through Synthetix
Avinity, well-known and respected for their customer loyalty, employee engagement and supply chain management programs chose Synthetix to enhance their online customer support for their latest gift card service, GiftChoice. Continue reading Avinity enhances their online support through Synthetix
Talkdesk launches contact centre future at Opentalk18
Talkdesk, the enterprise contact centre platform announced significant platform enhancements and new products to drive the future of customer experience. During his keynote address at Opentalk18, Tiago Paiva, CEO of Talkdesk, launched Talkdesk iQ, which combines several new products and features powered by the company’s proprietary approach to artificial intelligence. Continue reading Talkdesk launches contact centre future at Opentalk18
Bouygues Telecom Deploys NGDATA SmartVideo to Enhance and Personalize the Customer Experience
NGDATA™, the customer experience management solutions company announced that Bouygues Telecom, a leading French mobile phone, Internet service and IPTV provider, is using NGDATA SmartVideo to enhance the effectiveness of its customer service and experience initiatives. Continue reading Bouygues Telecom Deploys NGDATA SmartVideo to Enhance and Personalize the Customer Experience
Talkdesk Innovation Fund announced at Opentalk18
Talkdesk, the enterprise contact center platform launched the Talkdesk Innovation Fund designed to drive the future of customer experience. As a direct result of $100 million in Series B funding, Talkdesk is dedicating $10 million to advancing the development of solutions designed to change the customer experience landscape. Continue reading Talkdesk Innovation Fund announced at Opentalk18