3Cinteractive and Interop Technologies Partner to Expand RCS Ecosystem Reach

3Cinteractive (3C), the leading provider of Rich Communication Services (RCS) for mobile marketing, announced an extended partnership with Interop Technologies™ to expand the reach of RCS campaigns for 3C’s enterprise customers into even more RCS-enabled operator networks through Interop’s industry-leading RCS Business Messaging Platform. Continue reading 3Cinteractive and Interop Technologies Partner to Expand RCS Ecosystem Reach

Talkdesk launches contact centre future at Opentalk18

Talkdesk, the enterprise contact centre platform announced significant platform enhancements and new products to drive the future of customer experience. During his keynote address at Opentalk18, Tiago Paiva, CEO of Talkdesk, launched Talkdesk iQ, which combines several new products and features powered by the company’s proprietary approach to artificial intelligence. Continue reading Talkdesk launches contact centre future at Opentalk18

Bouygues Telecom Deploys NGDATA SmartVideo to Enhance and Personalize the Customer Experience

NGDATA™, the customer experience management solutions company announced that Bouygues Telecom, a leading French mobile phone, Internet service and IPTV provider, is using NGDATA SmartVideo to enhance the effectiveness of its customer service and experience initiatives. Continue reading Bouygues Telecom Deploys NGDATA SmartVideo to Enhance and Personalize the Customer Experience