QStory announces the release of version 2.0 of their ground breaking Intraday Automation solution, ARTI. Version 2.0 supports real-time automation across multi-channel and multi-skilled environments, with the unique ability to support multiple workload types: phone, chat, email and back office. Continue reading QStory announces new version release of ARTI v2.0
Daily Archives: November 21, 2018
Echo-U South Celebrates New Contract Win with LV=
Leading contact centre Echo-U South is celebrating a recent contract win with life and pensions provider LV=. The news also coincides with the office’s first birthday milestone. Continue reading Echo-U South Celebrates New Contract Win with LV=
WFM in the cloud: Five reasons to make the move
Sales of cloud-based Workforce Management (WFM) solutions are on the rise and Olle Dűring, CEO at Teleopti outlines five reasons for contact centres to make the move to cloud without delay… Continue reading WFM in the cloud: Five reasons to make the move
Sun Chemical Selects OpenText to Improve Customer Service and Experience with Machine Learning
OpenText™, a global leader in Enterprise Information Management (EIM) announced that Sun Chemical, a member of the DIC group, has selected OpenText™ Business Center for SAP® Solutions to transform their customer experience and service. With OpenText Business Center, Sun Chemical can automate data-heavy customer service processes, freeing more time for high-value customer engagement. Advanced machine learning will reduce setup effort and drive greater automation and efficiency over time. Continue reading Sun Chemical Selects OpenText to Improve Customer Service and Experience with Machine Learning
Genesys PureCloud Realizes Triple-Digit Revenue Growth Year Over Year
With nearly 1,300 customers to date, Genesys® reports record momentum for the PureCloud® platform, a unified, all-in-one customer engagement and business communications solution. In the first three quarters of 2018, Genesys signed deals with more than 500 customers and boosted PureCloud revenue nearly 130% compared with the same period last year. Continue reading Genesys PureCloud Realizes Triple-Digit Revenue Growth Year Over Year
Stella Connect Optimizes Zendesk Integration to Leverage New Customer Timeline Feature
Stella Connect, a software platform that enables companies to collect real-time customer feedback and use it to build more motivated, higher-performing front-line teams, today announced an enhancement to its integration app with Zendesk. Continue reading Stella Connect Optimizes Zendesk Integration to Leverage New Customer Timeline Feature