Hermes digitally enhances parcel delivery experience with IMImobile

Global cloud communications software and solutions provider IMImobile PLC, has been chosen by Hermes for the implementation of its new parcel notifications strategy as part of the company’s ‘Digital Futures’ programme. Hermes will be using IMImobile’s enterprise cloud communications platform, IMIconnect, to power millions of delivery notifications each month on behalf of their retail customers. Continue reading Hermes digitally enhances parcel delivery experience with IMImobile

Genesys creates 200 new tech jobs in Ireland, establishes global artificial intelligence centre of excellence

Genesys®, the global leader in omnichannel customer experience and contact centre solutions announced it is creating 200 new technology jobs in Ireland over the next three years. The senior and highly skilled technical roles are based at the company’s new Galway office. The state-of-the-art facility serves as a Genesys research and development (R&D) hub and the company’s global Centre of Excellence for Customer Experience AI. Continue reading Genesys creates 200 new tech jobs in Ireland, establishes global artificial intelligence centre of excellence

CafeX Simplifies CPaaS with New Engagement Platform

CafeX Communications® introduced the CafeX Engagement Platform, a cloud-based offering that significantly lowers the barriers to entry for organizations seeking to implement communications platform as a service (CPaaS). Several leading customers have deployed the platform, with general availability scheduled for April 2019. Continue reading CafeX Simplifies CPaaS with New Engagement Platform

Zendesk Introduces Sales Force Automation Tool Zendesk Sell

Zendesk has launched Zendesk Sell, a sales force automation (SFA) tool to enhance productivity, processes, and pipeline visibility for sales teams. Sell stems from Zendesk’s acquisition of FutureSimple Inc., the company behind Base, in September 2018, and marks the first step in integrating the sales force automation software into the Zendesk family of products. Continue reading Zendesk Introduces Sales Force Automation Tool Zendesk Sell

Zendesk Announces New Open CRM Platform, Zendesk Sunshine, Powered by Amazon Web Services

Zendesk announced that Amazon Web Services, Inc. (AWS) powers the infrastructure behind its new CRM platform, Zendesk Sunshine. Built on AWS, Sunshine allows businesses to connect and understand all their customer data, wherever it lives, and gives their developers the ability to build and deploy customer apps and services faster. Continue reading Zendesk Announces New Open CRM Platform, Zendesk Sunshine, Powered by Amazon Web Services

Infobip and Teckst Partner to Offer Conversational Customer Experience to Businesses Globally

Infobip, a global communications platform for businesses, and Teckst, an enterprise platform for two-way text and mobile messaging, announced a partnership that will combine the power of Infobip’s global messaging infrastructure with Teckst’s flexible CRM integrations to facilitate two-way conversations between brands and their customers. Continue reading Infobip and Teckst Partner to Offer Conversational Customer Experience to Businesses Globally

Kofax Advances Enterprise-Wide Deployment of Next-Generation Robotic Process Automation to Rapidly and Exponentially Scale the Digital Workforce

Kofax®, a leading supplier of Intelligent Automation software to automate and digitally transform end-to-end business processes announced Kofax RPA’s next-generation robotic process automation (RPA) capabilities that leverage artificial intelligence (AI) and machine learning (ML). Providing “out-of-the-box” functionality, Kofax is first to market with a comprehensive, single-vendor, single-platform, Intelligent Automation solution. Continue reading Kofax Advances Enterprise-Wide Deployment of Next-Generation Robotic Process Automation to Rapidly and Exponentially Scale the Digital Workforce