QPC UK the specialist contact centre services and solutions company, has signed an agreement to resell and deploy the Genesys PureCloud® platform, the industry’s leading cloud customer engagement solution. A true cloud offering, PureCloud is flexible, open, feature-rich and built for rapid innovation to help businesses deliver consistent outcomes and improve the customer and employee experience.
The partnership combines QPC’s experience in offering flexible and proven cloud-based infrastructure and contact centre solutions with Genesys PureCloud to provide customers with a rich, resilient and scalable contact centre solution.
John Bell, Channel and Alliance Director of Genesys, said “We are delighted to welcome QPC to the Genesys PureCloud partner community. QPC’s global knowledge and existing PureCloud customer base has given them the foundation they need to hit the ground running. Their expertise in customer experience and UK’s contact centre market will benefit our joint customers moving forward.”
PureCloud was the first cloud platform using microservice architecture built for multi-use cases: customer engagement, communications and employee collaboration. It features the industry’s most comprehensive feature-set, including omnichannel routing, speech-enabled interactive voice response (IVR), call recording, quality management and reporting, outbound and predictive dialling, CRM integrations, and graphical scripting. It also includes business communications and collaboration features, such as IP PBX capabilities, video conferencing, corporate directory, chat, desktop sharing, and content.
Phil Smith, CEO of QPC, said, “This new partnership with Genesys expands the existing successful relationship between the two companies in Australia and New Zealand and our existing experience in working with both OpenText and Teleopti in cloud communications. PureCloud will now enable QPC to further satisfy UK and EMEA demand and support deployment for cloud-based communications solutions while opening up major new business opportunities for both companies among both public and private sector organisations.
“Working with Genesys will also further enable QPC’s ability to support enterprises with migration from their legacy telephone environments to a more agile, flexible, approach for future-proofing cloud contact centre solutions and support a rapid return on investment in cloud-based contact centre communications.”
According to ContactBabel’s report titled ‘UK Contact Centres: 2016-2020: The State of the Industry & Technology Penetration’ there are more than 6,000 contact centres in the UK and Ireland.*
QPC has been at the forefront of contact centre innovation for more than 20 years and was originally founded in 2002 following the merger of Callscan and Quality Plus, both of whom shared a common heritage in providing world class contact centre solutions.
The company’s focus remains on delivering our customers with services and solutions that improve their engagement with their customers. This is achieved through a focus on voice and multimedia platforms, performance management, resource management, quality management, customer analytics, consulting and education services.
QPC today has offices in the United Kingdom (Head Office), the United States Sweden, United Arab Emirates, South Africa, and Australia. For further information, visit: www.qpc.com