Based on its recent analysis of the North American contact centre software market, Frost & Sullivan recognizes Cicero, Inc. with the 2018 North American Enabling Technology Leadership Award. Cicero offers contact centres and back office sites – across industries – with a unique way of solving business problems using desktop activity and process data. Continue reading Cicero Acknowledged by Frost & Sullivan for its Productivity-boosting Automation Software for Contact Centres
Daily Archives: December 6, 2018
Viva Air Group partners with Boxever
Boxever, the market-leading personalisation platform announces its partnership with Viva Air, Latin America’s leading low-cost airline. It will use Boxever’s Customer Data Platform and next-generation decisioning engine to help centralise its data and drive personalised experiences for its customers. Continue reading Viva Air Group partners with Boxever