Waterfield Technologies Announces the Acquisition of Digital DataVoice

Waterfield Technologies (WTI), an industry leading technology organization focused on the delivery of customer experience applications in and around the contact centre, announced the acquisition of Digital DataVoice (DDV), a principle provider of Contact Center solutions that delivers actionable omnichannel experiences across all major industry verticals.

For the last three decades, Digital DataVoice has provided exceptional contact centre solutions that help customers achieve their business goals. With over 400 enterprise-level deployments, DDV is well recognized as a market leader in the integration of Contact Center technology with a proven, tangible methodology for delivering solutions that transform the customer experience.

Leading with a best of breed, platform agnostic approach, Waterfield and DDV will offer a comprehensive suite of contact center technologies, solutions and services. Whether businesses are focused on designing and implementing newer, best in class customer experiences or simply adding to an existing environment to expand service initiatives, Waterfield is positioned to provide the services and technology applications to solve these business needs.

“We believe the combination of these businesses will mutually benefit customers with a comprehensive approach to Contact Center transformation. We are excited to have the vastly experienced and highly talented DDV team join Waterfield. Combined we will cover a broad range of contact center platforms, extend our partner network and add to our deep development and deployment capabilities in order to deliver on customer expectations,” said John Marino, CEO of Waterfield Technologies.

The combined organization will extend technology and services capabilities across multiple verticals and enable the delivery of complete best of breed solutions including,

  • A strong legacy of customer success and reference wins throughout the contact centre industry.
  • A market leading array of offerings from all major industry manufacturers.
  • Advanced technical certifications and customer references representing best-in-class integration and proficiency supporting today’s blended contact centre.
  • A focused team built solely to assist businesses in digital transformation, leveraging emerging Contact Center cloud-based technologies.
  • Solution offerings that address a full spectrum of contact center technology needs including PBX, ACD, IVR, NLU, WFM, WFO and persistent omnichannel engagement and awareness.

“This is a unique opportunity to join two powerful organizations that have a passion for the customer experience and the knowledge to deliver on technology and service capabilities. We are excited to join Waterfield and look forward to driving solutions that truly transform the customer experience and deliver real results for businesses,” said Mark Osen, CEO of Digital DataVoice.

A powerful combination, Waterfield and Digital DataVoice (DDV) now form one of the largest system integration and technology distribution firms in the Contact Center industry. With over 100+ years of experience, more than 1,000 delivered solutions and hundreds of highly qualified resources trained at delivering solutions, the expanded Waterfield organization stands positioned to offer unmatched levels of service and quality to the rapidly evolving enterprise marketplace.