CallMiner, the leading platform provider of award-winning speech and customer engagement analytics, announced that its 2018 Net Promoter Score set another company record at 59, beating the 2017 record of 51. The rating marks the third consecutive year of NPS improvement for CallMiner. Continue reading CallMiner Achieves Another Record Net Promoter Score® (NPS) of 59 in 2018, Marking Third Consecutive Year of Score Improvement
Daily Archives: December 11, 2018
Bold360 by LogMeIn Named Best New Product Feature of the Year by 2018 Best in Biz Awards
LogMeIn announced that its flagship intelligent customer engagement solution, Bold360, has been named a gold winner in the Best in Biz Awards category for Best New Product Feature of the Year – Enterprise and SMB. Bold360 was recognized this year for the addition of Bold360 ai, a conversational chatbot and virtual customer assistant solution that delivers advanced intelligence with out of the box simplicity. Continue reading Bold360 by LogMeIn Named Best New Product Feature of the Year by 2018 Best in Biz Awards
NewVoiceMedia wins 2018 Contact Center Technology Award from CUSTOMER Magazine
NewVoiceMedia, a Vonage Company and leading global provider of cloud contact centre and inside sales solutions, announced that TMC, a global, integrated media company, has named NVM Platform as a 2018 Contact Center Technology Award winner, presented by CUSTOMER magazine. Continue reading NewVoiceMedia wins 2018 Contact Center Technology Award from CUSTOMER Magazine