Colt Technology Services has announced the launch of Colt Intelligent Communications – an enterprise solution integrating the power of Microsoft’s cloud productivity applications with Colt’s voice and data networks to deliver end-to-end performance, security and reliability for a unique one-stop IT capability. Continue reading Colt launches Intelligent Communications proposition with Microsoft
Daily Archives: January 15, 2019
Comdata Group Named “Leader” For Digital Customer Experience Services by NelsonHall
Comdata the leading innovative global solution provider in Customer Operations, has been recognized as a “Leader” in the Cost Optimization and CX Improvement market segments in Digital Customer Experience Services by NelsonHall’s NEAT vendor evaluation report. Continue reading Comdata Group Named “Leader” For Digital Customer Experience Services by NelsonHall
Manhattan Associates Elevates In-Store Customer Service with Expanded Customer Engagement Solution
Manhattan Associates extended the capabilities of its Customer Engagement offering with new in-store functionality. Part of the Manhattan Active™ Omni solution suite, these enhancements raise the bar on omnichannel customer service by giving store associates the tools and information they need to be able to offer advanced customer engagement functions like case management, interactive lookbooks, personalised marketing and communication, purchase history and lifetime value. Continue reading Manhattan Associates Elevates In-Store Customer Service with Expanded Customer Engagement Solution
Two-Thirds of Senior Leaders Take on Digital Transformation to Keep Up with Evolving Customer Preferences
Sixty-seven percent of senior leaders cited evolving customer preferences as the primary driver of their digital transformation efforts, according to a study released today by Usabilla, the global Voice of Customer (VoC) technology provider. Continue reading Two-Thirds of Senior Leaders Take on Digital Transformation to Keep Up with Evolving Customer Preferences