Nextiva, an industry-leading cloud-based communications provider, announced that it has released Nextiva Contact Center, a cloud-based contact centre as a service (CCaaS).
Adoption of CCaaS has grown rapidly in recent years as companies with traditional, on-premise call centres look for new solutions with agility, reliability, and on-demand scalability. Midmarket and enterprise contact centres have historically relied on expensive applications from multiple vendors to power operations, creating disparate data and making it difficult to gain complete, 360-degree views of contact centre operations and customer experiences.
Nextiva Contact Center is available for companies of all sizes, and offers multiple benefits, including:
- Workforce Automation (WFO): Gives insight into contact center operations through a full data picture. Nextiva Contact Center provides enhanced capabilities including quality management, workforce management, and WFO analytics.
- Speech-enabled IVR: Adds advanced speech technologies like automatic speech recognition (ASR) in multiple languages, user verification via voice biometrics, and natural language integration to improve end user experience and adoption.
- Omni-Channel Support: Nextiva Contact Center supports a multitude of customer interactions including voice, email, and chat in a unified environment for agents, managers, and administrators that provides a seamless customer experience.
“Nextiva Contact Center is a feature-rich solution that offers robust CCaaS functionality to businesses across the board,” said Charles Ingram, Nextiva chief product officer. “We’ve seen an overwhelmingly positive response to this new product, and we’re excited to see it benefit businesses in the retail space and many other industries.”
Learn more about Nextiva Contact Center: https://www.nextiva.com/x/contact-center/
Nextiva is an innovative tech company dedicated to simplifying business communications, team collaboration, and customer engagement. As the leading all-in-one communications platform, NextOS powers Nextiva’s solutions, including business phone service, CRM, chat, surveys, and analytics. Nextiva creates outstanding customer experiences through its commitment to innovation and Amazing Service®, serving more than 150,000 businesses nationwide and employing over 1,000 team members. Learn more at www.nextiva.com.