IBM announced that Regions Bank has selected the company’s artificial intelligence (AI) technology to help improve customer service and assist bankers in everyday work. Continue reading Regions Bank Taps IBM’s AI to Power Next Generation Customer Service
Monthly Archives: April 2019
Bright Pattern Announces Partnership with Blueworx to Deliver a Seamless Approach to Omnichannel Self-Service in the Cloud
Bright Pattern, the leading provider of enterprise contact centre software announces a partnership with Blueworx, a provider of interactive voice and customer experience solutions. Bright Pattern Contact Center Software enables Blueworx to deliver the most innovative and effortless omnichannel solution to midsize and enterprise customers across all industries. Continue reading Bright Pattern Announces Partnership with Blueworx to Deliver a Seamless Approach to Omnichannel Self-Service in the Cloud
LogistiCare Provides Healthcare Access to Millions Across the U.S. With Avaya Communications
LogistiCare, an organization helping state governments and managed care organizations run transportation and integrated health care programs, has chosen Avaya IX contact centre (CC) and unified communications (UC) solutions as its platform for delivering enhanced customer and workforce experiences, providing over 24 million people better access to care in their communities. Continue reading LogistiCare Provides Healthcare Access to Millions Across the U.S. With Avaya Communications
Why Kaizen™ and contact centres are perfect partners
According to Colin Hay, eliminating waste is a bit like clearing out the loft, you see what matters and you feel a whole lot better for it! In the first of a new blog series, he shows how to re-energise the contact centre by applying the Japanese principles of Kaizen™. Here are five ways to ‘Target Zero Waste’ Continue reading Why Kaizen™ and contact centres are perfect partners
New Study Finds AI Widens the Success Gap Between CX Leaders & Laggards
LogMeIn announced the results of a new study conducted by Forrester Consulting to determine how customer experience strategies affects overall business success. Continue reading New Study Finds AI Widens the Success Gap Between CX Leaders & Laggards
Avaya partners with Standard Chartered to deliver multi-year CX transformation
Avaya is partnering with Standard Chartered to deliver a multi-year client experience transformation project that will enable the Bank to more fully align its services with clients’ fast-paced, digitally connected lives. Continue reading Avaya partners with Standard Chartered to deliver multi-year CX transformation