Talkdesk, the cloud contact centre for innovative enterprises, today announced David Phillips, the U.K.’s premier furnishing service for landlords, agents, developers and individuals, chose Talkdesk to replace its legacy, on-premises contact center system. Continue reading UK retailer David Phillips chooses Talkdesk cloud contact centre solutions for strong Zendesk integration
Monthly Archives: April 2019
Freshworks Enriches Freddy, its AI-powered Omnibot, with Predictive Engagement, Enabling Proactive Outreach and Support to Win and Keep Customers-for-Life
Freshworks, a global innovator in customer engagement software, announced its latest advance in AI, wherein it can provide predictive insights into key conversion moments that empowers Sales, Support and Success to proactively identify and act upon customer needs and opportunities. Continue reading Freshworks Enriches Freddy, its AI-powered Omnibot, with Predictive Engagement, Enabling Proactive Outreach and Support to Win and Keep Customers-for-Life
VINCI Highways awarded new management contract for freeflow transactions and customer services on Dublin ring road (M50)
Transport Infrastructure Ireland, the state agency in charge of roads and railways infrastructure in the Republic of Ireland, just signed an 11-year contract with Turas, a joint-venture comprising VINCI Highways, subsidiary of VINCI Concessions, and Abtran, the largest Irish-owned business process management provider, to manage freeflow transactions services and customer relations on the Dublin ring road (M50 motorway). Continue reading VINCI Highways awarded new management contract for freeflow transactions and customer services on Dublin ring road (M50)
Vonage wins 2019 CUSTOMER Magazine Product of the Year Award
Vonage, a global business cloud communications leader, announced that integrated media company TMC, has named its NewVoiceMedia (NVM) solution as a 2019 CUSTOMER Product of the Year Award winner. Continue reading Vonage wins 2019 CUSTOMER Magazine Product of the Year Award
Thunderhead Announces Impressive Recurring Revenue and User Growth
Thunderhead, the global leader in technology for Customer Engagement, Journey Orchestration, and Intent Analytics, announces that it is experiencing exponential growth, with its business tripling over the last 12 months as brands grapple with the challenges of digital transformation. Continue reading Thunderhead Announces Impressive Recurring Revenue and User Growth
Minnies Food Pantry Depends on Mitel for Seamless Communications and Collaboration
Mitel®, a global leader in business communications, is partnering with Minnie’s Food Pantry, a North Texas-based nonprofit and champion in the fight against hunger, to power the organization’s connections with a cloud-based solution designed to support the mission of providing healthy meals and resources for families in need. Continue reading Minnies Food Pantry Depends on Mitel for Seamless Communications and Collaboration