According to Peter Dempsey from Puzzel it’s time to transition from Workforce Management to Workforce Optimisation for true efficiency and effectiveness in contact centres. Here, he shares 3 tips for making the change… Continue reading What’s next for WFM? – 3 Steps from WFM to WFO for exceptional customer service
Daily Archives: August 19, 2019
Intermedia Acquires Omni-channel Cloud Contact Centre Provider, Telax
Intermedia, a leading unified communications as a service (UCaaS) software provider for managed service providers (MSPs) and the small and medium-sized businesses (SMBs) they serve announced the acquisition of Telax, a Toronto-based cloud contact centre as a service (CCaaS) software provider. Continue reading Intermedia Acquires Omni-channel Cloud Contact Centre Provider, Telax
Infor Continues to Enrich Customer Experience with Infor Concierge Portal
Infor, a global leader in business cloud software specialized by industry, today announced significant updates to Infor Concierge, a powerful, self-service solution for customers designed to provide holistic access to relevant Infor resources. Continue reading Infor Continues to Enrich Customer Experience with Infor Concierge Portal