Amazon Web Services (AWS), an Amazon.com company announced AWS Contact Lens, a set of capabilities for Amazon Connect enabled by machine learning, that gives contact centres the ability to understand the sentiment, trends, and compliance of customer conversations to improve customer experience and identify crucial customer feedback. Continue reading AWS Announces Contact Lens for Amazon Connect, a New Machine Learning-Powered Analytics Capability for Customers to Better Assess Call Contacts
Daily Archives: December 4, 2019
The insider’s guide to WFM
Workforce Management is so much more than smarter scheduling and forecasting. With an open mind and the right partner by your side, it can unlock the secret to effective employee and customer engagement. Nick Smith shares 5 ways to become a WFM guru… Continue reading The insider’s guide to WFM
Damart Bridges Analogue-Digital Divide with Avaya
Damart, a leading European fashion brand, has revamped its customer experience, so that even the most traditional order methods – such as those using the postal service – are digitally integrated, using technology from Avaya. Continue reading Damart Bridges Analogue-Digital Divide with Avaya
Moneypenny creates dedicated legal Live Chat team to meet demand
As the world’s leading provider of outsourced communications, Moneypenny has created a dedicated legal live chat team. The team has been created in order to meet rising demand for live chat among the UK’s legal profession. Continue reading Moneypenny creates dedicated legal Live Chat team to meet demand
Poly Builds on its 50-year Heritage of Contact Centre Solutions Designed to Enhance Customer Satisfaction
Plantronics, Inc. (“Poly” – formerly Plantronics and Polycom), a global communications company that powers meaningful human connection and collaboration, today announced the introduction of the EncorePro 300 headset and MDA 500QD Series audio processor. Continue reading Poly Builds on its 50-year Heritage of Contact Centre Solutions Designed to Enhance Customer Satisfaction
Best Western Hotels and Resorts Go All-In on AWS
Amazon Web Services (AWS), an Amazon.com company, announced that Best Western Hotels & Resorts is moving its infrastructure to AWS – going all-in the world’s leading cloud – to automate processes and quickly develop new and more personalised experiences for travellers visiting its more than 4,700 properties around the world. Continue reading Best Western Hotels and Resorts Go All-In on AWS