LogMeIn announced it is making it easier than ever for customers to engage with businesses on the messaging applications they prefer to use. Bold360’s latest release helps businesses transform contact centres by offering always-on, scalable, and best-in-class customer engagement on the most popular global messaging channels including WhatsApp, WeChat, Facebook Messenger, and SMS Text. Continue reading LogMeIn Brings Integrated AI Chatbot and Human Customer Engagement to the World’s Most Popular Messaging Apps
Daily Archives: December 11, 2019
Warburg Pincus and Vivtera Announce Investment in Arise Virtual Solutions
An affiliate of Warburg Pincus, a global private equity firm focused on growth investing, and Vivtera, a global business process management (“BPM”) and transformation partner, today announced the acquisition of Arise Virtual Solutions (“Arise”), a leading provider of business process services from the previous investor, Strait Lane Capital Partners (“Strait Lane”). Financial terms of the transaction were not disclosed. Continue reading Warburg Pincus and Vivtera Announce Investment in Arise Virtual Solutions
Leading Telecom Transforms Customer Experience with NICE Robotic Process Automation
NICE announced that a leading multinational telecommunications corporation has introduced NICE Robotic Process Automation (RPA) across its pan-India operations as part of a post-merger consolidation. Continue reading Leading Telecom Transforms Customer Experience with NICE Robotic Process Automation
Online University Makes Education Personal and Boosts User Experience with Genesys Cloud
Western Governors University (WGU), a leading online education provider, has improved interactions between students and faculty, increased productivity, and saved costs since implementing Genesys Cloud. Continue reading Online University Makes Education Personal and Boosts User Experience with Genesys Cloud
Five9 Sees Market Success in New Joint Offering with Zoom
Five9 announced the deployment of a joint customer based on its partnership with Zoom Video Communications. The company, a provider of restaurant point of sale (POS) equipment, is now live with Zoom Phone and the Five9 Intelligent Cloud Contact Center. Continue reading Five9 Sees Market Success in New Joint Offering with Zoom
Talkdesk Appoints Chad Gaydos as Chief Customer Officer
Talkdesk®, the cloud contact centre for innovative enterprises announced the addition of a new chief customer officer (CCO) position to its c-suite. Talkdesk CCO Chad Gaydos is the company’s first senior executive focused on creating and nurturing a corporate culture devoted to customer experience at every level. Continue reading Talkdesk Appoints Chad Gaydos as Chief Customer Officer