Zendesk released the Zendesk Customer Experience Trends Report 2020, analyzing how businesses can drive customer loyalty, what matters most to people when they engage with businesses, and what differentiates leading companies from their competitors. Continue reading Zendesk Releases New Research with Insights on the Power of Service in Influencing Customer Loyalty
Monthly Archives: January 2020
TP Vision to Transform Service Experience and Performance with Vonage
Vonage, a global business cloud communications leader announced that TP Vision Europe B.V. has selected its contact centre and speech analytics solutions to better serve its customer-base by delivering exceptional experiences. Continue reading TP Vision to Transform Service Experience and Performance with Vonage
LumenVox releases advanced biometric authentication suite Version 8
LumenVox, a global leader in speech and authentication solutions, released its most advanced suite of biometric authentication technologies to date, Version 8. Continue reading LumenVox releases advanced biometric authentication suite Version 8
MessageGears Launches Engage, A Product That Simplifies The Processes Around Data Access And Usage For Message Personalization
MessageGears announced the launch of Engage, a new product in the MessageGears Customer Marketing Platform. Engage allows marketers to easily access and securely expose their internal customer and offer data without I.T. involvement to any channel or platform that uses it. Continue reading MessageGears Launches Engage, A Product That Simplifies The Processes Around Data Access And Usage For Message Personalization
ServiceNow to Acquire Passage AI
ServiceNow, the company making work, work better for people, today announced it has signed an agreement to acquire Passage AI, a Mountain View, Calif.–based conversational AI platform company. Continue reading ServiceNow to Acquire Passage AI
Content Guru Expands Leadership Team to Support Global Momentum
Content Guru, a leading cloud contact centre and customer engagement provider, has announced the appointment of a Sales Director for UK and Ireland, as well as a Global Partners Director and two Sales Directors in key EMEA regions, to ensure continued revenue growth in EMEA and support global expansion. Continue reading Content Guru Expands Leadership Team to Support Global Momentum
Mitel Helps Organizations Improve Emergency Responsiveness and Security Through Advanced Collaboration Capabilities
Mitel®, a global leader in business communications, is preparing organizations to better respond to emergency situations requiring real-time, effective communications with citizens, students, staff and dispersed teams. Continue reading Mitel Helps Organizations Improve Emergency Responsiveness and Security Through Advanced Collaboration Capabilities
LiveVox Announces Acquisition of SpeechIQ
LiveVox, the leading provider of customer service and digital engagement tools announced the acquisition of SpeechIQ. Continue reading LiveVox Announces Acquisition of SpeechIQ
Diabolocom on Top of the Market in 2020
Diabolocom development strategy has materialized through the acquisition of new European customers and anticipates 30% growth in 2020. To support this ambition, 30 positions will be opened to new talents. Continue reading Diabolocom on Top of the Market in 2020
Mid Europa Invests in M+ Group
Mid Europa Partners, the leading buyout investor focused on the growth markets of Central and Eastern Europe, announced the agreement to merge its portfolio company, CMC İletişim ve Çağrı Merkezi Hizmetleri A.Ş. (“CMC”), with Meritus Upravljanje d.o.o. (“M+ Group”), in return for a 30% equity stake in the combined group. Continue reading Mid Europa Invests in M+ Group